Operations Manager - Legal Services - Writs and Levies

About this role:

Wells Fargo is seeking an Operations Manager within Legal Services for Writs and Levies.

In this role, you will:

• Manage and develop one or more specialized customer service and operations functional teams within Operations area with complex and risk in functional area
• Develop strategies to improve staffing processes, ensure specialized functions meet regulatory guidelines in support of risk management and compliance
• Engage stakeholders and internal partners associated within the Operations area
• Work independently on moderately complex issues and projects
• Identify opportunities for process improvement and risk control development and escalates issues to more experienced management
• Provide training, performance, evaluation and coaching of less experienced team
• Make decisions and resolve issues regarding resources, objectives and operations of functional area and team to meet business objectives
• Interpret and develop policies and procedures for operation functions with low to moderate complexity within scope of responsibility
• Provide responsibility for budget and financial performance
• Collaborate and influence all levels of professionals including more experienced managers
• Lead team to achieve objectives
• Manage allocation of people and financial resources for Operations
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of leadership experience

Desired Qualifications:

• Background with legal orders such as Writs, Levies, or court orders
• Strong attention to detail
• Strong pipeline management
• Hogan system experience
• Ability to interact with all levels of an organization including senior leadership/management
• Excellent verbal, written, and interpersonal communication skills
• Advanced Microsoft Office skills
• Workforce management experience including directing activities of team members, performance management, career development, coaching, mentoring, and succession planning
• Ability to anticipate and make timely and independent judgment decisions while working in a fast-paced and results-driven environment
• Ability to assess issues, make quick decisions, implement solutions, and influence change
• Experience with capacity planning, forecasting, process improvement, and measurements
• Ability to influence and collaborate at all organizational levels
• Ability to provide strong customer service and develop customer and partner relationships
• Proven analytical skills and problem-solving skills. Demonstrated experience in trend analysis and recommending appropriate changes to identify and address root cause.

Job Expectations:

• Ability to work on-site at one of the posted work locations (Hybrid 1 week in office, 1 week work from home).
• Position will be 8:30 am to 5:00 pm local time - though there is an open-ended requirement to support business needs and volumes as department largely has same day SLA requirements.
• May include occasional Saturdays, though unlikely.

Location:

• 800 S Jordan Creek Pkwy West Des Moines, IA

This position is within Legal Services, which part of the Banking Operations group. This manager will lead a team of Legal Operations Processors and Team Leads who action and respond to legal orders served on the bank to garnish money from customer accounts.

Posting End Date: 

30 Jul 2025

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and proc