Team Lead, Clinical Operations (Management Consultation)

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

Team Lead, Clinical Operations (Management Consultation)

We're currently looking for independently licensed mental health professionals to join the Clinical Operations team (LCSW, LMFT, LPC, LICSW required).

The Team Lead, Clinical Operations (Management Consultation) must be highly responsive, collaborative, and able to manage both clinical and operational responsibilities. A flexible approach and strong work ethic will be necessary to meet business, member, and team needs. 

What you’ll be doing:

• Maintain team queue/caseload up to approximately 50% of work time.
• Serve as a resource and subject matter expert for team specific operations, monitoring communication channels and supporting high-touch, escalated, and crisis situations with real-time problem solving and decision support.
• Maintain end-to-end oversight of team operations, including daily documentation and workflow spot checks, and coordination of issue resolution.
• In support of clinical managers, provide on-demand clinical and technical consultation for complex or escalated cases, supporting the team on clinical judgment, risk considerations, and appropriate next steps.
• Support or directly respond to escalations or internal stakeholder concerns as needed.
• In support of clinical managers guidance, offers in-the-moment support to the team in clinical case consultation and shaping.
• Update workflows and SOPs by reviewing and developing documentation in response to program changes and team feedback.
• Support team development and onboarding through training, competency sign-offs, and holding open office hours
• Coordinate daily operational flow by assigning cases based on volume, complexity, and risk; reviewing intakes for completeness and urgency; and ensuring timely outreach in alignment with SLAs.
• Create and maintain daily and weekly queue schedules, making real-time adjustments as needed.
• Monitor and manage multiple system views including queue activity, case assignment, caseload balancing, CIR tracking, follow-up task assignment, and reporting to clinical leadership.
• Partner cross-functionally to troubleshoot operational and clinical issues, support quality or CME follow-ups, and drive continuous improvement.
• Provides feedback and advice on team/product/technology/service improvements and assists with implementations.
• Serves as a primary point of contact for the team in absence of manager and facilitates team meetings as needed.
• May be assigned additional projects, as needed.
• Follow all Spring Health policies, confidentiality, compliance, and ethical standards.

What we expect from you:

• LCSW, LPC, LMFT, or equivalent independent licensure firmly required.
• Strongly preferred: CEAP and/or SAP Qualification 
• 3+ years of EAP experience required
• Minimum of 1 year management consultation experi