Jobs and Careers
24
Director Business Optimization
24 Hour FitnessCA, United States, United Statesfull_timeVerifiedPosted 15 Dec 2025
About the role
JOB SUMMARY
The Business Optimization Director will support senior leadership in accelerating performance and efficiencies across 24 Hour Fitness. This role will focus on driving operational excellence, improving cross-functional alignment, and ensuring consistent execution of strategic initiatives across clubs and corporate functions. ESSENTIAL DUTIES & RESPONSIBILTIES
* Drive execution of strategic initiatives, use strong organization, change management, communication and best practice techniques to implement the plans.
* Enhance organizational efficiency/effectiveness through targeted business process improvements
* Act as a strategic advisor and thought partner to executive leadership.
* Strengthen internal communication and alignment across functions.
* Strategic alignment between executive leadership and operational teams
* Optimization of business processes to improve efficiencies
* Improved execution and follow-through on cross-functional initiatives
* Centralized support to manage priorities, communications, and decision-making
* Proactive identification of business improvements and pain points
* Partner with functional leaders to assess operational gaps and deliver process improvements
* Drive preparation and follow-up for executive meetings and business reviews for strategic initiatives
* Act as a right-hand partner to the executive team, helping set and manage business priorities
* Ensure strategic initiatives are rolled out consistently across locations
* Centralize feedback from field leaders and corporate teams to surface trends and remove blockers QUALIFICATIONS
Required Knowledge, Skills & Abilities
* Bachelor's degree in Business, Operations, Economics, Engineering, or related field--or equivalent experience.
* 10+ years in business operations, program management, or strategy execution roles, with 5+ years leading cross-functional initiatives at a multi-location, consumer-facing organization (retail, fitness, hospitality, or similar).
* Proven track record driving operational excellence, process improvement, and change management across field and corporate functions.
* Experience standing up or optimizing portfolio/program management, including prioritization, governance routines, executive reporting, and stakeholder alignment.
Preferred Knowledge, Skills & Abilities
* Experience in fitness, retail, or hospitality with multi-unit operations and a field leadership model.
* Prior role as a Chief of Staff, PMO leader, operations director, or business transformation leader.
* Certifications: PMP, Lean Six Sigma Green/Black Belt, PROSCI (or similar).
* Experience supporting executive forums: business reviews, steering committees, prioritization councils.
* Hands-on with workflow tools (e.g., Smartsheet, Asana, Monday.com) and knowledge management (e.g., SharePoint/Confluence).
Physical Demands/ Environmental Conditions
* Typical office work environment
* May be required to work outside of typical business hours
Travel Requirement
* Up to 30% travel to corporate office and/or club locations BENEFITS AT 24
In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. We offer benefits such as paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have a variety of Employee Resource Groups that you can connect with to participate in community events both in-person and virtually.
Disclaimer
DISCLAIMER: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary. Qualifications QUALIFICATIONS
Required Knowledge, Skills & Abilities
* Bachelor's degree in Business, Operations, Economics, Engineering, or related field--or equivalent experience.
* 10+ years in business operations, program management, or strategy execution roles, with 5+ years leading cross-functional initiatives at a multi-location, consumer-facing organization (retail, fitness, hospitality, or similar).
* Proven track record driving operational excellence, process improvement, and change management across field and corporate functions.
* Experience standing up or optimizing portfolio/program management, including prioritization, governance routines, executive reporting, and stakeholder alignment.
Preferred Kn
The Business Optimization Director will support senior leadership in accelerating performance and efficiencies across 24 Hour Fitness. This role will focus on driving operational excellence, improving cross-functional alignment, and ensuring consistent execution of strategic initiatives across clubs and corporate functions. ESSENTIAL DUTIES & RESPONSIBILTIES
* Drive execution of strategic initiatives, use strong organization, change management, communication and best practice techniques to implement the plans.
* Enhance organizational efficiency/effectiveness through targeted business process improvements
* Act as a strategic advisor and thought partner to executive leadership.
* Strengthen internal communication and alignment across functions.
* Strategic alignment between executive leadership and operational teams
* Optimization of business processes to improve efficiencies
* Improved execution and follow-through on cross-functional initiatives
* Centralized support to manage priorities, communications, and decision-making
* Proactive identification of business improvements and pain points
* Partner with functional leaders to assess operational gaps and deliver process improvements
* Drive preparation and follow-up for executive meetings and business reviews for strategic initiatives
* Act as a right-hand partner to the executive team, helping set and manage business priorities
* Ensure strategic initiatives are rolled out consistently across locations
* Centralize feedback from field leaders and corporate teams to surface trends and remove blockers QUALIFICATIONS
Required Knowledge, Skills & Abilities
* Bachelor's degree in Business, Operations, Economics, Engineering, or related field--or equivalent experience.
* 10+ years in business operations, program management, or strategy execution roles, with 5+ years leading cross-functional initiatives at a multi-location, consumer-facing organization (retail, fitness, hospitality, or similar).
* Proven track record driving operational excellence, process improvement, and change management across field and corporate functions.
* Experience standing up or optimizing portfolio/program management, including prioritization, governance routines, executive reporting, and stakeholder alignment.
Preferred Knowledge, Skills & Abilities
* Experience in fitness, retail, or hospitality with multi-unit operations and a field leadership model.
* Prior role as a Chief of Staff, PMO leader, operations director, or business transformation leader.
* Certifications: PMP, Lean Six Sigma Green/Black Belt, PROSCI (or similar).
* Experience supporting executive forums: business reviews, steering committees, prioritization councils.
* Hands-on with workflow tools (e.g., Smartsheet, Asana, Monday.com) and knowledge management (e.g., SharePoint/Confluence).
Physical Demands/ Environmental Conditions
* Typical office work environment
* May be required to work outside of typical business hours
Travel Requirement
* Up to 30% travel to corporate office and/or club locations BENEFITS AT 24
In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. We offer benefits such as paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have a variety of Employee Resource Groups that you can connect with to participate in community events both in-person and virtually.
Disclaimer
DISCLAIMER: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary. Qualifications QUALIFICATIONS
Required Knowledge, Skills & Abilities
* Bachelor's degree in Business, Operations, Economics, Engineering, or related field--or equivalent experience.
* 10+ years in business operations, program management, or strategy execution roles, with 5+ years leading cross-functional initiatives at a multi-location, consumer-facing organization (retail, fitness, hospitality, or similar).
* Proven track record driving operational excellence, process improvement, and change management across field and corporate functions.
* Experience standing up or optimizing portfolio/program management, including prioritization, governance routines, executive reporting, and stakeholder alignment.
Preferred Kn
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