Business Customer Care Representative

Angi® is transforming the home services industry, creating an environment for homeowners, service professionals and employees to feel right at “home.” For most home maintenance needs, our platform makes it easier than ever to find a qualified service professional for indoor and outdoor jobs, home renovations (or anything in between!). We are on a mission to become the home for everything home by helping small businesses thrive and providing solutions to financing and booking home jobs with just a few clicks.  

Over the last 25 years we have opened our doors to a network of over 200K service professionals and helped over 150 million homeowners love where they live. We believe home is the most important place on earth and are embarking on a journey to redefine how people care for their homes. Angi is an amazing place to build your dream career, join us—we cannot wait to welcome you home!

The Business Center is a fast-paced position taking inbound calls from our non-advertising and advertising Service Professionals.

What You'll Do: 

• Answer our Pro’s requests or inquiries which can range from a variety of topics. Assist with but not limited to; account changes, billing inquiries, complaints, website assistance, and retention while maintaining documentation on all calls
• Act as point of contact for new Service Providers looking to set-up accounts
• Responds to emails from Service Providers and ensures customer service levels are met
• Team members help support our Sales teams by providing quality leads to increase revenue for the company. Act as point of contact to build the value of Angi and submit leads to the Sales department for eligible non-advertising Service Providers
• ​Increase service provider confidence and participation in Angi programs through strong communication and EQ
• Conflict resolution and negotiation
• Listen effectively to identify the reason for the call and quickly provide a solution. ​Resolve problems, answers questions, and responds to customers in a professional manner
• Educates Service Providers on efficient utilization of Angi account and profile
• Provide support to fellow Business Customer Care Representatives

What We're Looking For:  

• Minimum 3 months in current role
• No PEPs/CAPs for attendance or conduct in the last 3 months
• Comfort with high volume of inbound calls each day
• Ability to think on your feet and pivot quickly. Ability to have tough conversations, handle objections and utilize strong problem-solving skills. The position requires that you are able to work in an environment that is unpredictable and fast paced
• Effective prioritization and time management skills
• Ability to work in a fast-paced, deadline driven environment
• Continuous accuracy, quality, and timeliness
• Handle confidential information with integrity
• A growth mindset- you crave coaching and feedback and are able to implement as necessary
• You’re an empathetic listener and you can communicate extremely clearly & concisely both verbally and in written forms
• You have a strong desire to succeed and grow
• Positive, professional, and high-energy attitude with a strong ability to multitask    
• Strong computer skills required, particularly with internet and applications – ie. Gmail, CRM’s, Google Suite. Ability to type 45 WPM minimum
• Hear and talk on a phone headset for up to 8 hours per day
• Hardline and high-speed internet connection
• Dedicated workspace free from distractions
• Must have a conversation with your manager prior to applying. Manager must submit Manager Recommendation Form to be considered

Compensation: $14.42/hr + Commission 

Equal Employment Opportunity

Angi Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.    

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.