Hotel Rooms Controller, Caesars Tower (Caesars New Orleans)

JOIN A TEAM THAT GOES ALL-IN ON YOU

Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver extraordinary experiences for our guests. Are you ready to join a team that embraces a family culture, blazes the trail, and commits to delivering Family-Style Service at every turn? We want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our winning team and bring your fun spirit along with you!  

BENEFITS: Caesars New Orleans is proud to offer our team members a professional, fun, and welcoming atmosphere.  Our team members also enjoy exclusive benefits, such as:

• FREE Downtown Team Member Parking
• Discounted Monthly Bus Passes
• Free Team Member Assistance Program
• Team Member Discounted Hotel Room Rates
• Fun and Free Team Member Events
• Discount Program within Caesars Partner Network
• Tuition & Student Loan Debt Repayment Assistance
• First Time Homebuyer Program
• Child Care Assistance Program
• 401k Matching

ABOUT THE ROLE: The Hotel Rooms Controller will oversee room blocking to align with guest requests and departmental requirements, handle opportunity guests, manage phone inquiries, assist with guest requests, provide essential front desk support during peak business periods and other reservation status changes daily while work closely with related departments to ensure exceptional guest service.  The Rooms Controller acts as a role model for all front office staff and will lead and guide Desk Agents, collaborating closely with Front Office Leadership to manage room bookings, maintain inventory, and ensure timely room allocations to meet both individual and guest needs.

• Assign room according to guest request and preferences whenever possible. 
• Ensure that guest and special requests are met within the standard response time
• Invoking service recovery when appropriate  
• Maximizing use of Family Style Service while meeting Caesars and Nobu experience standards
• Assign groups and VIPs according to management needs.
• Coordinate check-in/pre-registration procedures for arriving groups.
• Confirm reservations and cancellations
• Keep front office team informed on any oversells, challenges, etc. 
• Answer all calls directed to the Front Office promptly and coordinate special requests to appropriate persons or departments.
• Execute follow-up calls with guests to check for satisfaction
• Attend Housekeeping pre-shift to communicate information regarding groups, VIP guest, special requests, etc. 
• Check numbers for the day and post for the staff and to give to supervisors for pre-shift meetings.  
• Check status of out of order rooms. 
• Responsible for placing all guest requests to the housekeeping department, documenting the request and guest follow up. 
• Complete any back-to-back reservation extensions. 
• Complete all express checkout and due out. 
• Check in all unassigned rooms, making keys and giving key packets to Supervisor to bring to the front desk for customer pick-up.
• Review Sales group resumes, and block rooms based on special requests, etc. 
• Other duties as assigned. 

OUR IDEAL CANDIDATE:

• Must be at least 21 years old to work at a casino hotel 
• Minimum one-year guest service experience with ability to provide courteous, friendly, and efficient service to all guests, every time, is required. 
• Ability to read, write and understand English. 
• Ability to coordinate multiple tasks simultaneously. 
• Must perform duties with a sense of urgency. 
• Excellent oral and written skills. 
• High School graduate or equivalent is required. 
• Must be able to type at least 25 wpm. 
• Must be able to pass a simple mathematics test. 
• Must be able to get along well with co-workers and work as a team. 
• Must be able to work any day of the week and any shift. 
• Must present a professional, clean and crisp appearance. 

A