Customer Quality Engineer

 

Work Your Magic with us!  

 

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

 

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US. 

 

Your Role:  

At EMD Electronics, as the Customer Quality Engineer, you will analyze data to ensure quality metrics meet and exceed corporate objectives related to customer quality of products and services offered within Delivery Systems and Services (DS&S).   This is supporting the ever evolving and challenging semi- conductor field where the environment is fast paced and dynamic. 

• Analyze data to ensure quality metrics meet / exceed corporate objectives related to customer quality of products and services offered within DS&S.
• Review trends related to warranty impact, feedback from Supplier Quality Management / Research & Development/ Manufacturing.
• Facilitate focus teams to review for trends related to warranty impact, feedback from SQM / R&D.
• Assist with quality initiatives related to New Product Development, gate assessments and audits related to New Product Development to ensure quality of process / products and transfer to manufacturing facilities.
• Collaborate and work cross functionally with Business Team, SME’s, Sales, R&D and Mfg,  to perform analysis of customer satisfaction / warranty issues / Interruption to productions.
• Lead Failure mode effects analyses based on warranty / failure data, conducting risk assessments and lead activities with depts to address deficiencies.
• Lead root cause and corrective action investigations through working cross functionally with engineering, SQM, manufacturing, Field Service, R&D, etc. Methods used include 8D reports, Fishbone diagrams, FMEA, 5 Why, etc.
• Review failure analysis reports to determine how to disposition RMA parts and look for trends.
• Understand how to process RMAs and manage claims from a global customer base. Develop standardized work instructions for this process.
• Support ISO 9001-2015 / QMS requirements and contribute to Continuous Improvement Culture.
• Support internal audits and systematic site audits.
• Ability to work overtime and travel (10% or less) as needed.

Who You Are:

Minimum Qualifications:

 

• Bachelor’s Degree in an Engineering discipline (e.g., Electrical, Mechanical, Chemical, etc.).
• 2+ years of experience in working in a quality control or manufacturing environment

OR

• Associate’s Degree or higher in and Engineering discipline (e.g. Electrical,  Mechanical, Chemical,  etc.)
• 3+ years’ of experience working in a Quality or Manufacturing environment

 

Preferred Qualifications:

 

• SAP or similar ERP system experience.
• Operational expertise in Microsoft applications (Excel, Word, PowerPoint).
• Expertise in performing corrective action and preventative action investigations.
• Strong communication skills with demonstrated ability to construct and present information to a wide range of audiences, both internal and external.
• Detail oriented with excellent documentation and organization skills.
• Self-motivated, strong initiative, and experience working in a team environment.
• Ability to prioritize responsibilities based on urgent customer needs.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
 
Apply now and become a part of our diverse team!

 

If you would like to know more about what diversity, equity, and inclusion means to us, please visit https://www.emdgroup.com/en/company/press-positions.html