Senior Engagement Manager

🌟 Join our Team as a Senior Engagement Manager and Revolutionize Retail with NewStore! 🛍️

🧑‍💻 The Role

We're on the lookout for a Senior Engagement/Project Manager to join our awesome team here at NewStore. If you're up for the challenge, you'll be playing a key role in delivering international projects for our NewStore omnichannel cloud. We're searching for someone experienced in project management who can navigate complex deliveries and coordinate various stakeholders.

In this role, you'll collaborate closely with our Client Retail Operations, Client IT, Client Store Operations, Customer Experience teams, as well as our internal teams like Solution Engineers, Solution Architects, Product and Engineering, Support, Retail Excellence, and Customer Experience Experts. It's all about teamwork!

We need someone who can handle business situations with finesse, prioritize tasks effectively, and meet client expectations. We trust you to take charge!

Reporting to the Senior Director of Professional Services, you'll have the option to work from either our Boston or NYC office, with occasional travel (up to 25%) to both our headquarters and customer locations.

 

🚀 What You'll Do

• As a primary contact point for customers, establish a strong and trusted relationship with customers and meet with them in order to define and articulate business requirements as well as a delivery plan for complex solutions that leverage NewStore, existing ecommerce, POS, Order Management, Fulfillment, and ERP solutions, etc.

• Work with Retail teams and associates to plan best onboarding and store launch strategy

• Emphasize leveraging of NewStore best practices and methodology throughout the project lifecycle

• Empower and manage team of NewStore Solution Architects and Solution Engineers 

• Coordinate NewStore resources and third parties/vendors for the flawless execution of projects

• Manage successful transition between sales process and project implementation as well as handover into customer operations after launch

• Create and maintain comprehensive project documentation, develop a detailed project plan to track progress, manage changes in project scope, costs and schedule, measure and report project performance, perform risk assessment and manage / minimize project risks.

• Ensure that all projects are delivered on-time, within scope and within budget.

 

📚 Your Story

• 8 years of Project Management experience, leading and managing complex projects on time, scope, and to customer business budget objectives.

• 3 years of experience managing technical teams and individuals. 

• A strategic thinker who can anticipate potential challenges related to invisible constraints such as regional/international differences, internal customer motivation, etc.

• Retail, POS and order management industry experience background, working experience in a brand organization as store associate or product merchandiser strongly preferred

• Good understanding of enterprise processes in the Retail Industry

• Relationship building and communication in all levels of an organization. 

• Proficient written and verbal communication skills in english, a second language is a plus

• Solid organizational skills including attention to detail and multi-tasking skills

• Ability to interpret business needs and making them accessible to different target groups

• Flexibility in the presence of shifting situations whilst maintaining a cool and assertive posture 

• University qualifications in a technical field and an MBA or equivalent work experience

 

📕 Our Story

At NewStore, we're on a mission to create a seamless, app-based omnichannel experience that will change the game for innovative retail brands. And guess what? We're doing just that,  by empowering brands in 40+ countries to run their entire stores on an iPhone, we're paving the way for a brighter future in retail, where shopping is an effortless, enjoyable experience. 

At NewStore, our diversity is our greatest strength. Our team comprises over 40 nationalities, fostering a melting pot of unique perspectives, cultural experiences, and innovative ideas.

Join us in our mission to bring the joy back to retail and be part of a team that is breaking down barriers and creating a brighter future.

 

🔥 Perks and Benefits

• Time off is a priority - with a generous PTO policy and a culture that encourages you to take