Customer Relations Administrative Clerk

Description

This role plays an integral part in providing first class service to our customers and Ball Seed sales force. Our Admin Clerk manages the distribution of catalogs, pricing, and other literature. Both our customers and sales force rely heavily on services provided in this role. Join our Customer Relations team in a hands-on, active position. 

Job Responsibilities: 

• Maintain a ready supply of Ball catalogs and inventory of catalogs from all other suppliers.
• Maintain our internal SharePoint site that records new and existing customer requests for catalogs, literature, and pricing information.
• Daily, ship literature to customers and sales representatives as requested.
• Preassemble packets of literature to be shipped to our new customers on a monthly basis.
• Oversee two fax lines and distribute incoming faxes to appropriate recipient.
• Establish and maintain effective working relationships with multiple suppliers, requesting new/updated catalogs and materials as needed.
• Coordinate annual survey of Ball Seed sales force to organize the shipment of supplier catalogs.
• Establish business relationship with suppliers to maintain healthy inventory of catalogs.
• Maintain current supplier availability lists.

Requirements

• Demonstrate experience in working well independently as well as part of a small team.
• High School Diploma or GED required.
• Exceptional verbal and organizational skills.
• Ability to lift and move packages being prepared for mailing.
• Ability to unload incoming boxes of catalogs and move to storage shelves for future use.
• Dependable and reliable attendance.
• Orchestrates multiple activities simultaneously to accomplish a goal. 
•  Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. 
•  Takes on the challenge of unfamiliar tasks.  
•  Maintains a positive attitude despite adversity. 
•  Readily tackles tough assignments.

Physical Requirements:

• Ability to lift, carry, or move 15-30 pounds up to 40% of the day.
• Ability to sit/stand up to 40% of the day.
• Ability to bend/reach up to 20% of the day

Our Promise to You

We create excitement in the world of flowers and are the first choice for service. We deliver all the best and nothing else! To you, we deliver a work environment and a culture where building long-lasting relationships internally and externally is important. We believe that good communication, sharing ideas and collaborating on projects will set us up for success. We keep both our feet on the ground and are approachable. 

In addition to this we provide a comprehensive Total Rewards package that includes: 

• Medical, dental, life and long-term disability insurance
• 401k/Profit Sharing Retirement Plan
• Paid time off benefits including vacation and holidays
• Tuition assistance
• Employee Assistance Program and Positive Health programs
• An onsite subsidized café overlooking renowned display gardens and restored natural areas