Manager of Clinical Operations (OH Market)

The Manager of Clinical Operations leads and manages the Clinical Operations teams in up to ten Metropolitan Service Areas (MSAs) to ensure their efficiency, productivity, and effectiveness. The Manager of Clinical Operations collaborates with and reports to the Director of Clinical Operations on clinical and non-clinical issues (employee relations, productivity, management of relationships with practices, market growth and expansion goals including penetration rate). This role requires expert clinical acumen as well as strong interpersonal and management skills. This position requires regular travel (as needed) within the assigned territory. Additionally, this role is responsible for supervising, directing, coaching, and mentoring his/her teams.

Responsibilities

• Manage up to 10 MSAs staffed with Vatica Clinical Consultants (all levels), V360 Providers and Field Coordinators.
• Manage and monitor the teams’ work schedules, productivity, performance, and quality against required standards.
• Regularly consult with team members and the National Training Director to provide support and improve clinical and operational training.
• Mentor/coach staff members, to enhance their professional development.
• Regularly assess and communicate the performance of Sr. VCCs and non-clinical operators; provide ongoing feedback and coaching and work with Human Resources to manage/oversee Performance Improvement Plans (PIPs) of all team members as needed.
• Assess staffing needs of teams according to workload, staff competency and geographic location. Assigns and adjusts staffing based upon the needs of the organization and the practices served.
• Maintain keen awareness of all issues and problems in assigned territory.
• Work proactively and collaboratively with Director of Clinical Operations, Provider Engagement Representatives, and other necessary stakeholders to support the business goals of participating practices, deliver the highest level of customer service, and drive prompt, effective resolution to any issues.
• Learn, understand, implement, and communicate all changes in strategy, technology, systems, workflows, policies, and procedures to appropriate team members
• Collaborate with other company departments and teams (Member Engagement, Provider Engagement, Provider Network, Sales, Compliance, etc.) on key initiatives and projects and to resolve issues and improve workflow processes.
• Assist teams with onsite and/or virtual training on Vatica technology to practices during initial setup, and continually as needed.
• Assist all team members to develop best practices and improve workflows to increase Vatica encounter utilization and member penetration to achieve defined goals and objectives.
• Participate in activities to collect and analyze data to help Vatica better understand the value proposition, revenue improvement, care coordination, quality metrics, and medical cost savings.
• Promote an atmosphere of team building, professionalism, resiliency, honesty, transparency, and open communication that facilitates staff input into decision-making, conflict resolution and collegiality among all team members

Requirements

• Licensed Registered Nurse (RN) with very strong clinical acumen and leadership skills.
• At least two years of clinical experience in an inpatient or outpatient setting required; three or more years and critical care experience preferred.
• At least 3 years of management experience, preferably managing nurses.
• Proficient with diagnosis coding, healthcare billing, quality and Value Based Care measures and metrics. Coding knowledge/experience is preferred.
• Understanding of Medicare, Medicaid, and health plan benefit structures.
• Strong management experience or demonstrated ability to lead, prioritize, make decisions, delegate, and work independently.
• Excellent interpersonal skills, including the ability to effectively communicate both verbally and in writing with Vatica colleagues and leadership as well as physicians, advanced practice providers and medical office personnel such as Practice and Billing Manager.
• Must be adept and proficient in all aspects of the technology tools and software platforms utilized by the Clinical Operations team including but not limited to Power Bi and Salesforce
• Experience with change management; leading in a dynamic and fast-paced environment
• Flexible, energetic, and detail-oriented self-starter with the ability to work and lead in a fast-paced, non-structured, and at times, fluctuating environment.
• Must possess and have proven problem resolution skills.
• Excellent organizational skills with the ability to multi-task and adapt in a fast-paced environment.