Patient Care Associate Trainer

POSITION SUMMARY
The PCA Trainer works in conjunction with and provides individual hands-on training in 
service delivery to Health Care Associates (HCA’s), Patient Care Associates (PCA’s) and 
other clinical support staff. Creates training schedules and conducts staff sign offs. 
Observes work of clinical support staff to determine individual needs to improve level of 
proficiency in various aspects of responsibilities in need of improvement. PCA trainer is 
expected to float to NYC locations as needed for training purposes. 
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
Training (50%)
• Provides “hands on” training in service delivery at each of the Centers.
• Working in conjunction with Clinical Leadership Team, observes and determines 
individual training needs.
• As required, works with individuals to improve level of proficiency in various aspects of responsibilities in need of improvement.
• Assists with chart audits and clinical support staff observations on a quarterly basis.   Patient Care (25%)
• Maintains standards of PPGNY and the NYC Health department with respect to 
sterilization of instruments, sterilization of equipment and reading of tissue.
• Collects pathology tissue for evaluation and inspection of all surgical tissue and 
reports abnormalities to provider. Assures that all HCA’s/ PCA’s are proficient in this 
function.
• Completes patient registration, reviews the patient health history for completeness 
and records findings. Alerts APC regarding critical information about the patient 
chief complaint, history of present illness, and other patient information.
• Assists in abortion service in a variety of functions as needed, including abortion 
counseling, Products of Conception (POC) room, float, infection prevention and 
assisting in surgical room.
• Documents competently in the electronic medical record using the correct 
PPGNY templates and forms.
• Assists in promoting optimum center operations, excellent patientservice 
and compliance with both agency and funding source policies and 
regulations.
• Participates in health center/affiliate efforts to achieve establishedgoals for
productivity.
• Adheres to affiliate goals and policies on professionalism, wait time in- clinic 
and on the phone, and the system for addressing client complaints.
• Assess flow of patients through health center to minimize patient wait times.
• Assists in the orientation and training of new clinic staff, as indicated.
• Ensures charge capture and financial reporting by accurately documenting in 
EHR and completing CVR data as appropriate for all medical and counseling 
services provided.
• Ensures access to interpreter services for patients with communication barriers.
• Provides health education and care related to sexual and reproductivehealthcare.
• Provide accurate patient centered, non-judgmental, education according to MS&G 
and signs informed consent related to visit   Lab and Quality Assurance Activities (15%)
• Performs laboratory tests as ordered, completes laboratory requisitions, and 
packages labs for transport according to PPGNY lab procedures. Runs Daily Controls.
• Performs clinic opening and closing duties; clinic and equipment cleaning; re-stocking supplies, etc. Reports facility and equipment issues as indicated. 
• Follows all lab and quality assurance protocols; uses appropriate personal 
protective equipment (PPE) and infection control precautions.    Maintenance of Clinical Skills and Competencies (10%)
• Attends monthly didactics and incorporates information into daily care 
provision.
• Maintains clinical skills and competencies as required by PPGNY, PPFA, 
and NYS DOH. Participates in annual competency checks and training for all 
new services, tests, and skills as assigned.   CORE COMPETENCIES
• A demonstrated commitment to PPGNY’s mission related to bodily autonomy, health 
equity, gender and racial justice. 
• A demonstrated commitment to learning about and enhancing practices related to 
racial equity and its impact on healthcare systems. 
• Strong relationship building and communication skills, including an ability to work and 
build trust across cultural differences related to related to race, age, gender, gender 
identity and expression, sexual orientation, religion, ethnicity, national origin or ability; 
and to reflect on one’s personal identity with humility. 
• Ability to provide compassionate, non-judgmental and culturally responsive care 
across race, class, age, gender, gender identity and expression, sexual orientation, 
religion, ethnicity, national origin or