Senior Team Leader

Lead the future of customer support for cutting-edge consumer technology.

We’re expanding our operations in Budapest, and we’re looking for a driven and experienced Senior Team Leader to join our growing leadership team. You’ll oversee a team supporting a global innovator in electric mobility and smart devices — think smart scooters, next-gen rideables, and connected lifestyle gear.

If you’re passionate about delivering outstanding service and have a knack for motivating teams, this is your opportunity to make your mark as we launch a brand-new location.

Requirements

Your Mission

• Guide and support a frontline team providing service to tech-savvy consumers across Europe
• Foster a positive, high-performance team culture where people feel empowered and connected
• Serve as the first line of support for escalations, customer concerns, and coaching needs
• Lead team huddles, performance reviews, and 1:1s to keep engagement and quality high
• Collaborate with stakeholders to ensure KPIs and SLAs are consistently met or exceeded
• Monitor quality trends and drive process improvements based on real-time feedback
• Identify knowledge gaps and deliver structured, impactful training

Build trust through clear communication, empathy, and hands-on leadership

What You Bring

• 2–3 years of leadership experience in customer service, tech support, telco, or a similar fast-paced environment
• Strong people management skills — coaching, conflict resolution, and motivation
• Excellent English communication skills (written and spoken)
• Confidence using ticketing platforms, Office tools, and (ideally) SaaS or sales-related systems
• A calm, structured mindset under pressure, with a strong focus on problem-solving and service delivery
• The ability to work flexibly on a shifting schedule, including weekends when needed

You’ll Excel If You’re:

• Passionate about technology and innovation
• Able to turn feedback into action, fast
• Skilled at building team unity in a multicultural environment
• Someone who leads by example and isn’t afraid to get involved

Benefits

What we offer:

• A key role in building out a new site from day one — your leadership will shape our success
• Competitive salary and benefits including cafeteria allowance
• Paid training and onboarding with expert support
• A collaborative, respectful, and open work culture
• Regular team events and engagement activities
• A modern, stylish office in the heart of Budapest with great transport links