Care Coordinator I - Transitional Age Youth (TAY)

Care Coordinator I, Transitional Age Youth (Glendale)

This is a hybrid position, and you have the option to elect into a 9/80 flex work schedule. 

The pay range for this role is between $21.39 - $24.59 per hour.

$2,000 sign-on bonus for external candidates. 

About Didi Hirsch

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to nearly 200,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable.  

As an organization, we value equity, diversity, and inclusion. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible. We intentionally recruit and retain a workforce that is reflective of the communities we serve and strive to cultivate a sense of belonging for them. We embrace employees and candidates from all backgrounds who want to help make this vision a reality.

Summary

As a Care Coordinator I, you will provide case management, crisis intervention, life skills support and linkage to community resources for underserved Transitional Age Youth (ages 15-25), ensuring a safe, nurturing environment for clients that fosters a sense of hope, dignity and well-being.

Primary Duties 

• Assists clients to locate, access and utilize a full range of health care services, community support groups and resources; establish and maintain housing; access mental and medical care, rehabilitation programs and drug/alcohol services; increase social contacts and engage in constructive activities.
• Assesses clients’ needs and functioning, presents cases in treatment team meetings and monitors progress as needed.
• Acts as client advocate interfacing with housing and support agencies including property owners, support groups, Social Security, Medicare/MediCal, etc.
• Develops and maintains rapport and cooperative relationships with community agencies for the benefit of the clients.
• Provides psycho-education and teaches life skills to assist clients in building resiliency and develop self-sufficiency.
• Provides crisis intervention and facilitates conflict resolution among the clients as needed; assists clients in problem-solving life situations.
• Interfaces with clinical and medical staff in coordinating client care.
• Meets Agency client service expectations and program targets.
• Monitors and maintains documentation of client services; ensures compliance with Agency, county, state and federal policies and procedures, standards and guidelines.
• Attends and participates in Agency and program/team meetings, individual/group supervision, and related community Agency meetings as required/requested.
• Conducts outreach services to generate client referrals.
• Participates in community resource and/or health fairs. 

 

Position Requirements

• A minimum of two (2) years of related experience or a bachelor’s degree is required. 
• Previous experience working in a social service/mental health environment, preferably with mental health and/or substance use clients.
• Current California driver’s license, car insurance, and a driving record acceptable to the Agency’s insurance carrier.
• Current knowledge of all job specific skills including crisis intervention and multicultural and socio-economic issues, and documentation standards.
• Knowledge of Agency policies and procedures, HIPAA, policies and documentation guidelines, and county, state and federal regulations relating to service programs for individuals and families with a history of mental illness and/or substance use.
• Knowledgeable about and actively supports integrated mental health, physical health and substance use treatment for improving care for the whole person.
• Basic advocacy skills to include a holistic approach to integrated health care and case management.
• Skills to present ideas, information, and viewpoints clearly, both verbally and i