Spanish Third Shift Senior Account Specialist

Discover. A brighter future.

We offer 100% remote, combo, or on site - it’s your choice!

And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a $60 monthly payment to offset remote work expenses.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

We know you’re going to love it here! Discover has an outstanding culture, and the employee experience is fantastic!

Our next classes start in April of 2025.

We are currently hiring for the following schedule:

• 12:00 AM - 8:30 AM EST (Ohio, Delaware, Pennsylvania, New Jersey, Maryland)

• 11:00 PM - 7:30 AM CST ( Illinois)

• 10:00 PM - 6:30 AM MDT (Utah)

• 9:00 PM - 5:30 AM MST (Arizona)

Note: Shifts are Tuesday - Saturday (EST) or Monday - Friday (CST/MDT/MST) with weekends as assigned.

What You'll Do

• Responsible for handling complex customer service inquiries and problems via telephone, digital or chat channels through effective communication and problems solving skills.

• These routine customer inquiries may require deviation from standard screens, scripts and procedures.

• Navigates a computerized system for responding and/or troubleshooting to customer questions.

• Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

How You'll Do It

• Handles complex customer service inquiries and problems via telephone, digital or chat channels.

• Utilizes effective verbal communication and problem solving skills to handle customer service inquiries.

• Uses discretionary authority to satisfy the customer within reasonable limits including but not limited to adjustments, credit limit increases and complex solutions.

• Navigates a computerized system for responding and/or troubleshooting to customer questions which includes using standard screens, scrips and procedures.

• Documents Customer files.

Qualifications You'll Need

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.

• No required movement about the work environment to complete the major responsibilities of the job.

• Primarily performed indoors in an office setting.

• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.

• Ability to communicate verbally.; Ability to communicate in written form

• This position also requires completion of a series of activities designed to evaluate specific skills, knowledge, and qualifications related to this position.

Bonus Points If You Have

• H.S. Diploma or GED

• 1+ years customer service experience

• Bilingual Spanish

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

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A credit screening may be required for some roles within Discover Home Lending.

Application Deadline:

The application window for this position is anticipated to close on Apr-05-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $18.00 to $21.22. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, educatio