Customer Service Representative

There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.

 

John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.

 

Primary Location: United States (US) - Iowa  - Johnston  
Function: Customer Experience (CA)
Title: Customer Service Representative - 114197 
Onsite/Remote:Onsite Position

 

  

 

Your Responsibilities

 

As a Customer Service Representative (CSR) with John Deere Intelligent Solutions Group (ISG) in Johnston, Iowa, you will provide support to John Deere’s customers requesting assistance with residential, golf, turf and agricultural products located in North America. Additionally, you will: 

 

• Work in a high-volume Tier 2 contact center environment, supporting customers with their issues escalated from tier 1 contact center
• Assist customers with items such as product issues and/or defects, service, and repair information, out of warranty assistance requests, extended warranty and rewards programs
• Utilize various channels including phone, email, chat, and social media to support existing and potential John Deere customers.
• Effectively document each interaction in the internal case management system
• Mentor less experienced agents and handle escalated support issues
• Support Tier 1 agents and/or customer calls during peak seasons & high-volume periods

 

VISA Sponsorship is NOT available for this position

What Skills You Need

 

• 1 or more years of prior work experience and/or Knowledge of agriculture, residential turf & golf industry products and customers
• 1 or more years of experience with customer service / support experience in a similar field
• Skills in interpersonal communications, negotiation, and conflict resolution
• Ability to work on multiple tasks/projects simultaneously 
• Ability to travel up to 25% based on business needs

What Makes You Standout

 

• Agriculture and Turf operations experience, specifically w/ John Deere equipment
• Strong computer and troubleshooting skills 
• Experience with John Deere Operation Center and License Management

Education

 

Ideally, you will have a degree or equivalent related work experience in the following:

 

• Bachelor's degree in Agriculture, Business, Engineering related field or IT or equivalent related work experience

What You'll Get

At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:

• Flexible work arrangements
• Highly competitive base pay and performance bonuses
• Savings & Retirement benefits (401K and Defined Contribution)
• Healthcare benefits with a generous company contribution in the Health Savings Account
• Adoption assistance
• Employee Assistance Programs
• Tuition assistance
• Fitness subsidies and on-site gyms at specific Deere locations
• Charitable contribution match
• Employee Purchase Plan & numerous discount programs for personal use

 $48,960.00  - $73,428.00  + Benefits

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