OluKai, melin, Roark (Tradewind Services) Senior Accounts Receivable Specialist, Majors

Who We Are:

Archipelago Companies, a portfolio of highly successful consumer lifestyle brands, is seeking a talented and passionate individual with an entrepreneurial mindset to join our team. Our brands, including OluKai, Melin, Roark, and Tradewind Services are leaders in their respective markets, offering high-quality products and authentic marketing stories direct to consumers. At Archipelago Companies, we pride ourselves on our commitment to integrity, and we strive to create a culture of excellence in everything we do. If you are a driven and innovative individual with a passion for consumer brands, we invite you to apply for our open position and become a part of our dynamic and growing team.

About The Role:

AR is one of the company’s largest assets and the Senior Accounts Receivable Specialist plays a very important role in helping the company achieve its collection goals.  We are looking for a talented individual who shares values of accountability, responsiveness, teamwork and a positive attitude.

We are seeking a highly skilled and experienced Senior Accounts Receivable Specialist to own our Majors and national account portfolio across all Archipelago entities (OluKai, Melin, Roark, Amble).  Accounts receivable is the Company’s largest current asset, and this position exists to convert that asset to cash on terms while defending it from erosion — by owning collections, credit monitoring, and chargeback and deduction recovery for the assigned portfolio, and by surfacing the operational root causes behind preventable deductions to the teams that can eliminate them.  The portfolio includes EDI chain accounts such as Nordstrom, Tommy Bahama, REI, Dick’s Sporting Goods, Zappos and Bass Pro Shop, plus assigned Off-Price accounts such as T.J. Maxx and Marshalls; this role does not include EU collections responsibility.  The ideal candidate will have a strong background in accounts receivable management, vendor compliance and EDI chargeback resolution, exceptional attention to detail, and the ability to work effectively in a fast-paced environment.

Responsibilities include but are not limited to:

• Own end-to-end collections for the assigned Majors and national account portfolio, including EDI chain accounts (e.g., Nordstrom, Tommy Bahama, REI, Dick’s Sporting Goods, Zappos, Bass Pro Shop) and assigned Off-Price accounts (e.g., T.J. Maxx, Nordstrom Rack) across all Archipelago entities.
• Execute a documented schedule of collection communications cadence in YayPay (for non Majors), including proactive pre-due-date outreach on the largest exposures, and secure and track written payment commitments.
• Generate and work aging reports daily, make outbound collection calls, and log every customer contact and commitment in Full Circle the same business day.
• Monitor customer accounts to identify and resolve any discrepancies or issues in a timely manner.
• Work with sales reps on special accounts, accounts unresponsive to calls, and past due balances, and coordinate with the Director of AR and Credit and sales reps before placing any account with a third-party collections agency.
• Research and validate every retailer chargeback and deduction against source documentation, including purchase order, routing guide, ASN, bill of lading, packing list, proof of delivery, and price or allowance agreement.
• Dispute invalid deductions inside each retailer’s stated dispute window through the applicable vendor portal, building and defending a documented dispute position.
• Clear or route valid deductions for approved write-off so that aged unapplied deductions do not distort the AR aging.
• Process credit memos for RNC, Loss and Defect, and for approved deduction and allowance adjustments.
• Reconcile assigned customer accounts monthly, tying customer remittance advice and retailer vendor portal detail to Full Circle AR.
• Research and clear unapplied cash, short pays and on-account credits so that unapplied cash on the assigned portfolio is resolved timely.
• Apply customer payments and support customer enablement on the Direct Pay portal and PayPal, process credit card payments, and assist customers with lockbox payment information.
• Provide quarterly account reconciliations on Majors to the Director of AR and Credit, and support month-end and quarter-end close requirements.
• Monitor assigned accounts for deteriorating payment behavior, credit limit utilization and distress signals, including bankruptcy or restructuring filings, store closures, chronic short pays and requests for extended terms.
• Deliver a written watch list to the Director of AR and Credit and the VP of Accounting monthly, with a recommended action for each flagged account.
• Supply the aging and collectability detail supporting t