Senior Collection Specialist

Why join Safeguard Global?  👀

We want to help you “work in any way” — that means making time for family, commitments, and life outside of work so that you can have the best of both worlds. When you own what you do and are driven to deliver, you have the flexibility to decide where and how you work.  🚀 

Our roles aren’t just remote and hybrid first — they break free from the traditional ways of doing things, paving a way for a job that works for you. ✅ 

Join us as an HR Services Advisor and make an impact on a global scale!

The role in a nutshell:

Our growing company is looking for a Senior Collections Specialist to supervise a small team of Credit Controllers focused on collections, invoice support, and related activities while also maintaining an assigned base of clients. The successful applicant will possess strong critical thinking and decision-making skills and will play a major role in maximizing revenue and mitigating credit risk. You will collaborate with our finance, operations, and sales departments to implement an effective credit control system and resolve collection issues.

How you will make a difference:

• Supervise a team of credit controllers
• Manage outstanding debt for assigned client base through collections best practice.
• Follow up on overdue invoices working with client to resolve invoice issues or discrepancies.
• Supervise a team of credit controllers. Monitor team performance, ensure appropriate action is taken to resolve aged debt, provide weekly status reporting to leadership and stakeholders
• Create procedures and policies that ensure timely payments while maintaining a high level of customer retention
• Ensure credit and collection policies and procedures are followed within the team
• Preparation of statements, client status reports and all relevant information as required
• Conducting regular debt review meetings with key stakeholders
• Managing the customer relationships and responding to internal and external queries in a timely manner.

What will give you an advantage:

• Supervisory experience
• Proven track record of making successful credit decisions.
• Excellent customer service skills, teamwork, organization and communication skills
• Positive and a very strong, can-do attitude
• Ability to pursue external and internal contacts in a professional and organized manner, along with working from their own initiative to keep aged debtors to a minimum.
• Strong analytical skills and an eye for detail.
• Ability to own the whole process, operating in a structured and organized way.
• Ability to work in harmony with other team members and use own initiative for broadening own expertise and experience.
• Accurate, efficient and organized with the ability to prioritize tasks as needed
• Ability to maintain strong relationships with external clients and internal colleagues
• Experience using Microsoft Office software, with a focus on Excel
• Fluent in written and spoken English

Who we are and what we do:  
 

Safeguard Global is…global! We enable global expansion without the risk by helping 1,500+ customers  recruit, hire, manage, and pay employees in nearly 190 countries. Join us to meet diverse talent, explore new cultures, and connect with amazing folks from around the globe.  🌎 

Our Global Benefits  

• 👨‍💻 Autonomy and Flexibility (work in any way): Remote first, with the flexibility to include life needs like school runs and gym breaks in your schedule, all while maintaining a high standard of work. 

• 🌴  Generous leave: Enjoy a competitive leave package including paid bonding leaves for new additions to your family    

• 🎁 Make a difference: Get 2 paid charitable days off to contribute to causes you believe in 

• 💰 Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.  

• ✈️ International environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.   

• ⭐ Human centered culture: We emphasize the people factor in everything we do. Our nur