Director, Business Insights

At Zelis, we Get Stuff Done. So, let’s get to it! 

  

A Little About Us 

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

  

A Little About You 

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

The Director of Business Insights will be a transformational leader responsible for evolving Zelis’ insights function from traditional reporting and dashboard delivery into a strategic, AI-enabled capability that drives better business decisions, stronger operational performance, and greater client value. This leader will set the vision for how data, analytics, visualization, and AI come together to generate actionable insights across the Payments organization.

The ideal candidate is a strong leader with executive presence, a passion for building high-performing teams, and a proven track record of leading organizational change. They bring deep expertise in analytics, business intelligence, data strategy, and insight storytelling—and know how to translate data into clear, compelling narratives that influence senior leaders and inspire action. This person will raise the bar on the quality of insights, modernize how the team works, and shepherd the organization through AI-driven data and insights transformation.

What You’ll Do:

• Define and lead the vision, strategy, and roadmap for Business Insights across the Zelis payments organization, transforming the function from retrospective reporting to proactive, decision-oriented insights.

• Build a culture of transformation, innovation, and accountability within the team, shifting focus from dashboard production to insight generation, business partnership, and measurable impact.

• Partner closely with executive leadership to identify the most important operational and client-facing opportunities where data and insights can drive performance, growth, and differentiation.

• Serve as a trusted advisor to senior leaders, using data-driven storytelling and strong executive presence to influence priorities, decisions, and action.

• Lead the evolution of the team’s analytics operating model, including improved prioritization, governance, intake, delivery standards, and stakeholder engagement.

• Elevate the quality, clarity, and business relevance of data visualizations, dashboards, and presentations by establishing best practices in visualization design, narrative development, and executive communication.

• Drive the development of scalable business intelligence and analytics solutions that enable both self-service access and deeper strategic insights for internal stakeholders, payers, and providers.

• Leverage Snowflake and modern BI platforms to expand analytics capabilities, improve speed to insight, and deliver measurable business value.

• Champion the use of AI to enhance reporting, automate insight generation, identify anomalies, improve forecasting, and uncover patterns and opportunities at scale.

• Lead the team through AI data and insights transformation, helping define how AI tools, prompt strategies, and intelligent workflows can improve both productivity and decision quality.

• Collaborate cross-functionally with IT, finance, operations, product, and commercial leaders to understand business needs and deliver high-impact, tailored analytical solutions.

• Build, coach, and develop a high-performing team of leaders and analysts, creating a strong culture of learning, innovation, collaboration, and continuous improvement.

• Lead with a people-first mindset by providing clear direction, meaningful feedback, succession planning, and development opportunities that elevate team capability and en