Customer Service Representative II - South Bend, IN

Job Overview

As a Customer Service Representative II, you will serve as a key contact and liaison between customers, field personnel, Marketing, Pricing, Engineering, and Manufacturing to ensure their total satisfaction. You will interact with customers on an ongoing basis, handling requests and providing the support needed in a timely, professional, and courteous manner in a fast-paced environment.   Act as the Hubbell lead to organize and prepare quotation proposals and review customer orders for acceptance. Coordinate technical, commercial, export, and import requirements. Provide support and back up to field sales and customers on product needs. Be the first point of contact for customers. Ensure the timely and successful delivery of our solutions according to customer needs and objectives.  Research and resolve Accounts Receivable issues, investigate and resolve issues related to return goods, credits, and warranties.

 

A Day In The Life

Every day at Hubbell is different and you’ll contribute in many ways. On any given day, you’ll make a difference by:

• Acknowledging and responding to customer inquiries, requests, and complaints via phone, email, and live chat.

• Identifying and assessing customer needs to provide appropriate solutions and alternatives within allotted time.
• Following up on customer questions and complaints to ensure resolutions.
• Processing and expediting orders, forms, applications, and requests.

• Interacting with Sales, Marketing, Technical Services, Quality, Pricing and Finance to identify and solve customer request and issues.

• Continuously strengthening knowledge of Hubbell products and services to maximize response efficacy.
• Providing on call Emergency hotline support coverage 24/7, approximately 6 rotations per year. 
• Providing feedback on the efficiency of the customer service process.

What will help you thrive in this role?

• High school diploma or equivalent (required)
• 1-3 years in a customer service role 
• Strong conflict resolution skills 

• Strong oral and written communication skills 
• Strong Microsoft Office, e-mail, and other PC application skills
• Must be able to effectively interpret and communicate information from ERP system
• Familiarity with SAP preferred; familiarity with OnBase order management system is a plus
• Positive, empathetic, and professional attitude toward customers at all times

Competencies

Building Relationships and NetworksCommunicating and InfluencingContinuous ImprovementCustomer FocusDeveloping Trust and Inspiring OthersEmotional IntelligenceInitiative and DriveLeveraging Learning and FeedbackPlanning, Organizing, and Decision MakingPositive Approach and Stress ToleranceResolving ConflictTechnology Agility

Hubbell Incorporated

 

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

 

The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.

 

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

 

Hubbell Electrical Solutions

 

Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and appli