Senior Trainer, Sales Enablement

MDVIP Overview

MDVIP: Transforming Primary Care, One Patient at a Time

MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work® since 2018, MDVIP is committed to excellence in patient care and employee satisfaction. 

Position Summary

MDVIP is seeking a Senior Trainer, Sales Enablement to join our team in Boca Raton, FL. This role, is responsible for designing, delivering, and continuously improving training and enablement programs that drive sales performance, service quality, and employee readiness. This role partners closely with leadership and cross-functional teams to onboard new hires, coach performance, support operational initiatives, and ensure teams have the knowledge, tools, and skills needed to succeed. The Senior Trainer, Sales Enablement also serves as a subject matter expert and mentor, using data and quality insights to strengthen performance, retention, and engagement.

Key Responsibilities

Training (60%)

• Designs, develops, and facilitates onboarding and ongoing sales and customer service training programs to ensure knowledge retention and performance readiness.
• Assesses trainee capabilities through evaluations, testing, and call quality monitoring; provides direct coaching, performance feedback, and recommendations regarding readiness, additional training, or retention.
• Maintains training documentation, evaluations, and testing records; communicates trainee progress and performance milestones to leadership.
• Continuously reviews and enhances training materials, programs, and agendas based on performance data, business initiatives, and feedback.
• Partners with leadership and cross-functional teams to support policy, process, and technology changes and to pilot and roll out new tools used by agents.

Management Support (25%)

• Serves as a subject matter expert for Patient Services & Operations, supporting call flows, phone work, mentoring, and ongoing skill development.
• Identifies process improvement opportunities and provides recommendations to enhance operational effectiveness.
• Supports workforce administration responsibilities, including timekeeping oversight and attendance monitoring for assigned staff.

Recruiting & Onboarding (10%)

• Supports recruiting and hiring activities, including interview participation, candidate coordination, onboarding logistics, system access, and equipment setup.
• Coordinates training schedules, onboarding agendas, and related communications for new hires and leadership teams.

Culture & Engagement (5%)

• Plans and executes team engagement initiatives and special events; tracks participation and key milestones to support employee recognition and culture-building efforts.

Key Competencies

• Instructional Design & FacilitationDesigns and delivers effective, adult-learning-based training programs that improve sales performance, service quality, and knowledge retention; adapts content based on learner needs and performance data.
• Performance Coaching & Quality ManagementEvaluates performance through call monitoring, assessments, and metrics; provides actionable feedback and coaching to improve skills, ensure standards are met, and drive readiness and retention.
• Cross-Functional Collaboration & InfluencePartners effectively with leadership, operations, recruiting, IT, and other stakeholders to align training, onboarding, and process improvements with business priorities and operational needs.
• Operational & Program ManagementManages training programs, onboarding logistics, documentation, and administrative processes with strong organization, attention to detail, and accountability for outcomes.

Minimum Qualifications

• Bachelor’s degree.

• 5+ years of experiencein sales enablement, training, learning & development, sales operations, or a related field.
• 2+ years of experiencefacilitating instructor-led training and coaching in a sales, call center, or customer service environment.
• Demonstrated ability todesign, deliver, and evaluate training programs that improve performance and knowledge retention.
• Experience conductingcall monitoring, quality assurance, and performance coaching,