Director, Operations Technology

KEY RESPONSIBILITIES

The Director, Operations Technology is responsible for leading the strategy, design, implementation, and optimization of all store operations technology and supporting platforms across our 300-store omnichannel retail footprint. This leader ensures the seamless integration and performance of in-store systems, fulfillment solutions, inventory management platforms, and other critical operational technologies that enable both in-store and digital retail experiences. 

The role blends technology leadership, operational excellence, and cross-functional collaboration to drive business growth, efficiency, and customer satisfaction in an evolving retail environment. 

Responsibilities will include, but will not be limited to the following:

• Technology Strategy & Roadmap: Develop and execute the operations technology roadmap aligned with retail, supply chain, and omnichannel business goals.
• Store Systems Leadership: Lead design, deployment, and optimization of in-store systems including mobile tools and real-time inventory tracking.
• Omnichannel Fulfillment Enablement: Oversee technology for ship-from-store, curbside pickup, and click-and-collect to deliver a seamless customer experience.
• Compliance & Security Governance: Ensure platforms meet all security, compliance, and regulatory requirements (PCI, data privacy, SOX).
• Engineering Excellence: Direct teams in delivering scalable, high-availability, and high-performance solutions.
• DevOps & Delivery Optimization: Champion DevOps, automation, and CI/CD practices to accelerate delivery while maintaining system stability.
• Cross-Functional Collaboration: Partner with Retail Operations, Supply Chain, Merchandising, and E-Commerce to align technology with operational needs.
• Reliability & Performance Management: Oversee incident response, disaster recovery, and optimization to meet SLAs.
• Leadership & Talent Development: Build, lead, and develop a high-performing technology engineering team with deep retail systems expertise.
• Other duties as assigned.

About Guitar Center

The Guitar Center Company embodies the world of creativity and music by encouraging our teammates to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.

The Guitar Center Company operates through several business divisions. Guitar Center is the world's largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment, with more than 290 stores across the United States.  2014 marked the milestone 50th anniversary of the Guitar Center Company as the organization continues to help people make music from coast to coast.   

E-Commerce brands Guitar Center, Musician's Friend and WWBW offer online sales of a broad selection of music products. The Music & Arts division operates more than 220 stores specializing in band & orchestral instruments for sale and rental, serving teachers, band directors, college professors, and students since 1952. AVDG and GCPro headline the enterprise audio-visual integration business, delivering a best-in-class commercial and residential customer experience.

To join our band, you'll need the following experience:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field or a combination of experience and education; Master’s preferred. 
• 10+ years of experience in technology engineering, with at least 5 years in leadership roles in a retail or hard goods consumer-focused environment and store operations tools. 
• Proven experience managing operations technology for large-scale, multi-location retail organizations (200+ store footprint preferred). 
• Prefer a strong background in POS systems, payment processing, order management, inventory systems, and retail integrations. 
• Experience delivering technology solut