Customer Service Representative - 90068206 - Newport News

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

 

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

 

SUMMARY OF DUTIES:
This Position is responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform.

 

ESSENTIAL FUNCTIONS:

• The incumbent will be responsible for greeting, servicing and general comfort of each passenger
• Provide assistance to customers with special needs, assist passengers with luggage, and boarding trains
• Make ticket reports promptly, properly safeguard company funds properly, and prepare related reports
• Responsible for the proper care and preventative maintenance of the ticket printers and Quik-Trak machines. Keep all information racks filled as needed. Perform miscellaneous clerical duties related to the station
• Dissemination of both verbal and printed information to passengers including schedules, fares, routing, city highlights, boarding information, tours and other intermodal transportation.
• Ensure all passenger train boarding(s) are timely. Will verify passengers are properly ticketed or have the proper travel documents and ensure compliance with baggage requirements prior to admission to station platforms
• Required to perform janitorial duties
• Handle checked baggage, package express and company materials in the station and on/off train

MINIMUM QUALIFICATIONS:

• Proficient with baggage and express operation, and be able to quote rates and information
• Able to lift items that weigh up to 50lbs
• Able to push or pull a baggage cart and operate baggage equipment (i.e. tow tractor,)
• Must have a valid driver's license
• Must be skilled in the processing of all types of Amtrak tickets, and a thorough understanding of tariffs to properly price tickets
• Qualified with the operation of Arrow, RailRes/Stars and QuikTrak. Position will be governed by all Corporate, Company, and station policies
• Familiar with the operation of th