Client Relations Manager (Academic)

Job Description

Ingram Content Group (ICG) is hiring a Client Relations Manager to work with our Ingram Academic & Professional team in our NYC office.  The Client Relations Manager serves as the primary point of contact between Ingram Academic & Professional and assigned client publishers. The Client Relations Manager manages all day-to-day aspects of the ongoing business relationship, instructs clients on policies/procedures, utilizes book industry experience in consultation with clients, and counsels them in the tools available through ICG to maximize their success. This includes but is not limited to: managing all communication with clients, such as sales cycle timelines and deadlines; managing systems training for new clients; helping implement an eContent strategy; and use of print-on-demand solutions. Additionally, you’ll schedule and lead regular calls/meetings with client publishers and provide timely, constructive feedback and summary reports, and prepare annual business reviews in tandem with Sales and Operations. The Client Relations Manager works closely with the onboarding team to project-manage smooth transitions of new client presses. Finally, you’ll maintain client satisfaction, exemplified by being client-focused and responding with a sense of urgency.

Do you have experience working with publishers?  Have a passion for helping publishers be successful?

At Ingram, our publisher-facing business offers more than just traditional wholesale services.   It offers fully integrated and relevant solutions for client publishers.   Comprised of book printing, digital book, distribution, publishing sales and marketing services, this part of Ingram’s business helps publishers discover more ways to sell content in markets across the globe.  Based in the Nashville area, New York, Berkeley and other locations, our teams are collaborative, innovative, dynamic, and passionate about the business. 

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways.  If you share that passion, enjoy working in a fast-paced environment and want to contribute to a strategic part of the business that is evolving and expanding, we can’t wait to meet you!

Required Qualifications:

• Bachelor’s degree
• 4 years of book industry experience or relevant experience in account management and operations
• 2 years of experience with MS Office

Preferred Skills:

• Experience working in academic publishing
• Experience with marketing

Key Responsibilities:

• Serves as liaison between assigned client publishers and the Ingram organization across departments including sales, marketing, finance, and all operational service areas.
• Develops and maintains profitable and successful relationships with Ingram Academic & Professional client publishers.
• Works closely with operations staff to ensure the needs of large clients with their own sales forces are met.
• Works closely with Operations to troubleshoot operational issues.
• Develops client-specific agenda and objectives; prepares appropriate reports; discusses client’s current/year-to-date business; communicates changes in policy/procedure, explains benefits and requirements; discusses any issues and concerns; and commits to a follow-up plan.
• Works closely with client publishers to help produce effective sales materials and prepare for seasonal sales meetings.
• Helps develop print projections for frontlist titles and track progress of orders against projections.
• Works with Director and Academic Marketing Manager on marketing initiatives such as academic conferences, direct response vehicles, website promotions, and catalogs.
• Provides guidance on print and eContent merchandising opportunities.
• Operates as the expert for all things pertaining to assigned clients.
• Coordinates and/or provides basic training on all systems to clients as needed.
• This list is not exhaustive

Hiring Salary Range: $64,925 - $92,118.  This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to:  the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Additional Information

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
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