VIP Director, Racing

ABOUT FANDUEL

FanDuel Group is the premier mobile gaming company in the United States. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America’s #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product.  

In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states and Puerto Rico.

The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.

FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

THE POSITION
Our roster has an opening with your name on it

We are looking to expand our VIP department for our FanDuel Racing product. We are looking to recruit a VIP Director of Racing to manage day-to-day operations for our Racing product while also building an industry-leading team. A key part of the role will be managing a high performing team of account managers who will be measured across their customer service levels and compliance targets. This role will liaise with other departments to identify new opportunities to ensure that our VIP customer base has the best experience possible with our Racing product.  

 

THE GAME PLAN
Everyone on our team has a part to play

• Effectively manage and coach FanDuel Racing VIP team in order to guide them towards the highest possible service levels in the industry. 

• Ensure teams are operating with Compliance, sustainability and customer safety is at the heart of all we do. 

• Collaborate with VIP adjacent teams to ensure cross functional prioritization of our VIPs 

• Liaise with various departments to ensure optimum VIP Player journeys and processes 

• Work with Talent team to screen, interview, select and train new hires 

• Monitor overall team performance to ensure that VIP generosity and hospitality are offered in accordance with best practices  

• Manage, track and report on VIP Player entertainment budget 

• Meet and host VIPs at Hospitality events and mentor team members to do the same 

• Deliver against company Responsible Gaming protocols and act as a point of facilitation for escalation 

• Coordinate VIP Racing Management Team's task assignments and goals for successful TVG to FDR VIP Customer product transition.  

• Provide oversight of VIP Player Reward programs and ensure adherence to company guidelines. 

 

 

THE STATS
What we're looking for in our next teammate

• 8+ years of experience in high end customer service field preferred 

• 5-6 years in a team management position essential 

• 3-4 years online gaming industry or horse racing industry experience essential 

• Bachelor's degree or equivalent experience preferred 

• Excellent verbal and written communication skills 

• Passionate and demonstrate the ability to provide top level service 

• Confident and people focused personality 

• Excellent analytical skills and experience with Excel 

• Ability to interpret and present data to senior management  

• Execute targets and deadlines 

• Excellent organizational and planning skills 

PLAYER BENEFITS
We treat our team right

We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits. We offer generous paid time off (PTO & sick leave), annual bonus and long-term incentive opportunities (based on performance), 401k with up to a 5% match, commuter benefits , pet insurance, and more - check out all our benefits here: FanDuel Total Rewards. *Benefits differ across location, role, and level.

FanDuel is an equal opportunities employer and we believe, as one of our principles states, “We are One Team!”. As such, we are committed to equal employment opportunity re