Associate Customer Success Manager

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.

Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.

The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

We are actively seeking an Associate Customer Success Manager. This role reports to the Manager of Sales Administration and is eligible for remote work from a home office located in the US.

Position Summary

We are looking for a motivated Customer Success Associate to join our team. In this role, you will be the primary point of administrative support for Sales Engagement Managers who manage a portfolio of install base accounts, guiding them from initial onboarding through their entire customer lifecycle. Your goal is to ensure customers achieve their business objectives using our platform, driving high satisfaction and long-term retention.

The Customer Success Associate (CSA) supports Rimini Street’s Account Management model by removing operational friction, enabling scale across a high-touch enterprise customer base, and equipping SEMs (Senior Engagement Managers) with the data, tools, and insights required to proactively manage and grow client relationships. This role supports cross-sell and renewal red lines. The CSA is foundational to ensure SEMs spend their time driving customer outcomes, enabling proactive management through data visibility, alerts, and insights across the customer lifecycle.

Essential Duties & Responsibilities

Account Management

• Maintain and update Health Scorecards to support executive engagement, EBRs, and other critical customer engagements.
• Maintain account risk and objectives tracking to enable improved SEM management and visibility.
• Coordinate and document internal discussions related to executive sponsor programs and account strategy.
• Support account plan creation and updates to maintain current strategy, objectives, and execution plans.
• Open and manage internal requests as needed to support account activities and ensure timely resolution.
• Coordinate internal meetings with cross-functional stakeholders to align priorities and next steps.
• Support Client Onboarding/Client Engagement meeting coordination and follow-up documentation.
• Assist in preparation for Executive Business Reviews (EBRs) including planning and materials preparation.

Renewals

• Coordinate preparation of materials used to support customer renewal, value proposals, ticket analysis, and other supporting items.
• Help maintain a rolling schedule of renewals for 9 months out for customer
• planning and budgeting. 
• Attend Renewal forecast sessions on weekly basis.

Cross-Sell

• Where needed, help coordinate contracts, SOW creation for Cross-Sell Activities 
• This may include coordinating contract, working with Order administration and our Professional Services Teams.

What Success Looks Like

• Meet or exceed targets for Renewals and Cross-Sell
• Enable SEMs to spend more time on customer-facing activities.

Qualifications & Skills

• 3–6+ years in Customer Success Operations, CS Admin, or RevOps 
• Experience supporting named, high-touch enterprise account models. 
• Familiarity with renewal and expansion support processes 
• Strong CRM, reporting, and cross-functional coordination skills 
• Proficient with Excel and PowerPoint
• Excellent Communication Skills
• Project Managements skills a plus
• Must be able to multitask working with many opportunities  

Education

High school diploma

Location

Remote - US

Why Rimini Street?

Rimini Street Inc. is an affirmative action-equal opportunity employer and complies with all applicable Federal, State, and Local Laws regarding recruitm