Sr E-Business Project Analyst

Job Summary
Provides E-Business customer support, solutions and training to various CSX Transportation (CSXT) business units while developing, managing and implementing multiple E-Business projects.

Primary Activities and Responsibilities

• Provide E-Business customer support for all CSXT business units. Provide technical assistance in marketing, training and implementation of E-Business solutions to internal and external customers which includes sharing knowledge of ShipCSX and general transportation systems and processes with others, as well as Electronic Data Interchange (EDI) and its application to the railroad industry.
• Manage E-Solutions case resolution by working with 3rd party development staff and documenting best practices to improve resolution time
• Creating knowledge articles on E-Solutions systems to support self-help initiatives
• Support project development, and implementation. Accountable for delivering assigned tasks for E-Solutions process enhancements and ShipCSX tools including, but not limited to, Shipment Instructions, Shipment Tracking, Car Orders, Plant Switch Requests, Invoice Payments, XGate, Intermodal tools, etc.
• Supporting and executing User Acceptance Testing (UAT) plans.
• Miscellaneous activities and responsibilities as assigned by manager

Minimum Qualifications

• Bachelor's Degree/4-year Degree
• 3 or more years of experience in E-Commerce or Customer Service Electronic Data Interchange/WEB based applications

Knowledge and Skills

• Verbal and written communications skills
• Ability to demonstrate patience and maintain positive approach with customers
• Action-oriented with a sense of urgency when resolving customer problems or servicing accounts
• Ability to maintain ownership of customer problem or work assignment and to follow through to resolution/completion
• Ability to coordinate multiple work assignments and activities simultaneously
• Knowledge of Windows, Microsoft Office products, Internet and CSX mainframe
• Knowledge of personal computers (PC), hardware, and ability to troubleshoot PC workstation problems through the use of diagnostic tools
• Ability to work in a fast-paced environment with little supervision
• Time management and organization skills
• Project and budget management skills

Leadership
The CSX Leadership Model is the foundation of our Talent Strategy and is what drives CSX performance. CSX accordingly selects and develops talent based on each of the following: producing results, creating change, and inspiring excellence.

Job Requirements

• May be required to complete a background check

CSX is passionate about building a workforce that reflects the diverse communities we serve, one in which all individuals are valued, appreciated, included, respected and proud to be equal members of our team. We are nationally recognized for our commitment to diversity and inclusion, as well as our support for veterans and reservists. Take the next step and move your career forward with CSX. CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets, including energy, industrial, construction, agricultural, and consumer products. For nearly 200 years, CSX has played a critical role in the nation's economic expansion and industrial development. Its network connects every major metropolitan area in the eastern United States, where nearly two-thirds of the nation's population resides. It also links more than 230 short-line railroads and more than 70 ocean, river and lake ports with major population centers and farming towns alike. More information about CSX Corporation and its subsidiaries is available at www.csx.com. Connect with us on Facebook  X  LinkedIn  Instagram   YouTube
Closing Statement
At CSX, two of our five Guiding Principles are Valuing and Developing Employees as well as Operating Safely. We are committed to offering our team members the most competitive compensation and benefits package available, unlimited opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible. CSX is an Equal Opportunity Employ