Technical Writer, Customer Communications-Remote

Putting People First in Pharmacy- Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models.  We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them.   At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth.  We welcome new ideas and share a passion for excellent service to our customers and each other.  

We are unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.

The Technical Writer, Customer Communications (Tech Writer) will be responsible for developing external communications for Navitus stakeholders.  This role will require the ability to translate complex pharmacy benefit management (PBM) concepts into communications that are easily understandable by non-pharmacy benefit industry experts. Examples of external communications include customizing a standard letter template to meet a client’s needs; drafting ad hoc communications to address claim’s processing and benefit changes, and/ or network changes; and drafting custom program communications to meet Navitus and client co-branding needs, regulatory changes, and/or growth initiatives.

Is this you? Find out more below! 

How do I make an impact on my team?  

• Develop comprehensive PBM content intended for Navitus stakeholders that meet communication requirements.
• Acquire a deep understanding of Navitus PBM products, operations, and services in order to translate complex concepts into straight forward, easily understood communications.
• Understand the audience of the communications and ensure the content is in the right ‘tone’ applicable to the situation.
• Create a ‘catalogue’ of communication content and templates that can be used repeatably, as needed, to streamline the development of communication materials.
• Review and analyze current communications to leverage existing materials while identifying opportunities to improve them.
• Obtain requirements from cross functional stakeholders to develop, organize, and write communications applicable for the intended audience.
• Ensure all communications, regardless of medium, have a consistent ‘voice’ that meets Navitus’ brand guidelines.
• Develop ad hoc content in order to support ‘emergency’ communications in a short amount of time without bypassing key process steps in terms of brand guidelines and proper leadership approval.

What our team expects from you? 

• A minimum of a bachelor’s degree in Business, Communications, Professional Writing, Health Care Administration, or closely related field, or equivalent work experience.
• Two or more years of experience in a PBM or Health Plan technical writer role.
• Direct extensive knowledge and experience with Health Plans preferred.
• Medicare, Medicaid and/or ACA Marketplace experience preferred.
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Navitus?

• Hours/Location: Monday-Friday 8:00am-5:00pm CST, Remote
• Paid Volunteer Hours
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program – up to $750!
• Top of the industry benefits for Health, Dental, and Vision insurance, Flexible Spending Account, Paid Time Off, Nine paid holidays, 401K, Short-term and Long-term disability, College Savings Plan, Paid Parental Leave, Adoption Assistance Program, and Employee Assistance Program

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