Internal Client Services Coordinator

The Internal Client Services Coordinator position will provide direct support to our internal clients across the USA.

Responsibilities

• Provide customer service from internal clients at various city locations or from show site
• Research, troubleshoot, and resolve variance discrepancies by working within the Oracle system or other
• Ensure all controls are in place based on SOX compliance prior to processing a request
• Maintain acceptable levels of processing standards while achieving best in class survey scores
• Validate and document all requests 
• Ensure approvals for all adjustment, credit, or refund requests based on company guidelines
• Process validated adjustments into the Oracle AR application
• Ensure client accounts are updated correctly
• Maintain department database records
• Stay current on best practices, policies, and procedures and servicing that may impact results
• Scan, index, file, and retrieve files, while verifying information from sales and customers
• Participate in corporate initiatives and IT projects by providing solutions, ideas, testing, and other functions as needed
• Adhere to key processes as it relates to SOX compliance
• Perform additional duties as assigned

Qualifications

• Some college coursework preferred (Accounting, Finance, or Business Administration)
• Minimum 3 Years PC Skills required with MS-Office including intermediate level proficiency in Excel, Word, Teams and Outlook Email.
• 2+ years combined experience required in: customer service, credit card servicing
• Oracle Application experience highly preferred
• Excellent interpersonal, communication, and writing skills in a professional setting
• Strong computer and organizational skill
• High proficiency in multitasking and keeping to tight timelines
• Ability to work both independently and in a team environment

Work Environment:

Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:

• Competitive salaries
• 401K with company match
• Healthcare/vision/dental insurance
• Wellness benefits
• Career development program
• Employee assistance program
• Vacation time
• Community involvement opportunities
• Team activities

And much more……

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