Senior Educational Program Administrator

JOB SUMMARY

Under the general direction of a School of Social Work Administrator and operating within the guidelines of the University’s contract with the Department of Social Services (DSS), a Senior Educational Program Administrator provides consulting and educational services in the areas of organizational development, quality improvement initiatives, staffing, and program development.

DUTIES AND RESPONSIBILITIES

• Serves as an advisor to DSS executives and managers regarding organizational development initiatives, quality and process improvement initiatives and program and service implementation; assists in the development and implementation of long-range strategic goals and plans.
• Works closely with Federal, State and community partners to align workforce and services within their area of public welfare policy in the Child Support program area. Analyzes inconsistencies, forms strategies, and implements appropriate interventions.
• Recruits qualified participants to the program through promotional activities and contact with the target population; assesses the educational needs of the target population and recommends courses of action to meet those needs.
• Provides professional development counseling to DSS staff; recommends course programs; monitors trainee progress and recommends to management performance improvement measures and interventions.
• Develops and administers workshops, training programs, and conferences in accordance with DSS program goals. Develops or oversees the development of training procedures, manuals, and other training aids.
• Participates in the management of a complex web-based system for program registration, training records and materials, tracking and evaluation of training, which supports the delivery of services; generates reports as needed.
• Manages approved budget for program or sub-unit of major program; approves expenditures, within broad guidelines; may generate income, set fees, and oversee billing and accounting procedures; prepares budget reports and projections.
• Collects and analyzes DSS service data and participates in evaluating service effectiveness; designs and implements needs assessment and evaluation tools; identifies problems and makes changes, within prescribed guidelines, or recommends major changes.
• Serves as a resource to students, staff and state legislators on matters relating to the interpretation and application of DSS program policies, procedures, and regulations.
• Researches, designs, and provides innovative organizational and educational models to management that support agency staff and enhance service delivery; conducts review and assessment of results.
• Oversees administrative and support functions for the service area, including the management of DSS project teams and project members; provides coaching and other management interventions to ensure that project team members meet project goals.
• Trains and evaluates the effectiveness of DSS staff; determines the most productive distribution of work assignments to meet program goals; makes staffing recommendations.
• May infuse training curricula with multicultural principles to enhance responsiveness to unique cultural challenges.
• Represents DSS on committees. 
• Is responsible for special projects which may be on-going or short-term and which require planning, coordination, and supervision.
• Keeps abreast of changes to social services’ laws, regulations, and policies.
• Performs other duties as required.

MINIMUM QUALIFICATIONS

1. Bachelor’s degree in a social, behavioral science or discipline appropriate to the program to be served and a minimum of six to seven years of relevant experience; or a Master’s degree and four to five years of relevant experience.
2. A background in organizational development, teaching and/or training.
3. Demonstrated project management, administrative and organizational skills, including the ability to identify and resolve administrative problems.
4. Proven ability to develop, plan, organize and facilitate workshops. Experience presenting information to diverse groups in classrooms, presentations, forums, and other venues.
5. Demonstrated written, verbal, and interpersonal skills and ability to work effectively with staff and administrators as well as external agencies/groups and the public.
6. Experience or proven ability to conduct assessments/research, analyze data, and apply data to individual, group, and/or organizational settings.
7. Experience managing and leading project teams.
8. Experience utilizing MS Office Suite applications, specifically Word, PowerPoint, SharePoint, Teams, and Excel.

PREFERRED QUALIFICATIONS

1. Supervisory experienc