Branded App Operations & Client Support Intern

Start date: ASAP | Internship: 6 months – University agreement required | Full-time: 40 hours | Location: Barcelona

We are bsport. The place to be!

bsport is an all-in-one platform combining boutique fitness and advanced technology. Our platform helps our partners manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success.

Since we launched in 2019, we have already achieved the following:

• We’ve built a community of over 7 million users 🤝

• In December 2024 we have finalised the biggest Series B (€30 million)🏆

• Grown our team to more than 170 employees 🚀

We’re continuing to grow to become the #1 tech partner for boutique studios in Europe and the rest of the world!

Join us to write the next chapter of your career!

📣 Calling all international students!

bsport is looking for a Branded App Operations & Client Support Intern to join its Branded Apps team. This role offers hands-on experience in client relations, mobile technologies, and operational processes, while providing exposure to the entrepreneurial aspects of a fast-growing startup.

At bsport, the team empowers the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Partners manage bookings, payroll, marketing, and more, streamlining operations and boosting their commercial success.

This internship is ideal for a student seeking a collaborative environment where ideas are valued, learning is encouraged, and impact is visible.

About the role:

As a Branded App Client Operations Intern, the intern will be a key point of contact for clients, guiding them through the setup of developer accounts required for their branded apps. They will support the Branded Apps team by managing client communications, tracking progress, and ensuring that every case is handled smoothly and efficiently from start to finish.

This role offers hands-on experience with personalized client interactions, structured operational workflows, and essential tools, providing valuable exposure to technology-driven processes and client support operations.

They will also collaborate with the CS and Care teams to resolve client questions, and escalate blockers when needed.

🎯 What will be your impact:

• Contact and follow up with clients by email, guiding them through the steps required to set up their developer account

• Personalize reminders based on each client’s situation

• Answer client questions and help them understand the process of account creation and verification

• Update and manage our tracking system (Notion) to ensure accurate and organized information

• Join client calls when needed, especially to resolve complex questions or provide additional guidance.

• Identify potential blockers and escalate them to the appropriate internal teams

• Support the Branded Apps team with light operational and administrative tasks

🚀 We’re looking for a final-year or 3rd-year student ready to kick-start their career in operations and client support.

We’re looking for a Bachelor or final-year student eager to launch their career in client support, operations, and tech-driven processes. The ideal candidate:

• Has excellent communication skills and a client-focused mindset

• Is highly organized, detail-oriented, and proactive

• Can work independently after initial training

• Feels comfortable guiding clients and explaining processes clearly

• Is fluent in English (additional languages such as French or Spanish are a plus)

• Has a basic understanding of mobile apps (helpful but not required)

• Holds a university agreement and is available full-time for 5–6 months

🌈🌍 Diversity is one of our most valuable assets, and we are committed to fostering an inclusive environment where everyone can contribute their best work. We welcome applicants from all backgrounds, identities, and experiences to help us build a more inclusive, equitable team.

If you’re excited about this role but don’t meet every qualification, we encourage you to apply-curiosity, adaptability, and a willingness to learn are just as important to us as specific skills.

What We Offer

We believe great work comes from happy, supported people-that’s why we offer meaning