Medical Assistant 3

JOB SUMMARY

The University of California, San Francisco (UCSF) Heart & Vascular Center’s Mechanical Circulatory Support (MCS) Program seeks a full-time Medical Assistant to help grow our program. The UCSF team consists of highly experienced physicians, surgeons, APPs, nurses, social workers, medical and administrative personnel. Our MCS program is nationally known for cutting edge MSC support in both the outpatient and inpatient setting and offers a variety of support systems (long-term and short-term).

 

The Mechanical Circulatory Support (MCS) Medical Assistant will be responsible for supporting MCS patient care in accordance with federal, local, and internal standards, policies, and regulations. Duties include monitoring and managing patient equipment, monitoring and supporting patient selection by performing cognitive and motor tests, supporting patient care in MCS clinic.

 

 

DUTIES & ESSENTIAL JOB FUNCTIONS

                                                                                                                                                

% 

of time

Essential Function (Yes/No)

  

Key Responsibilities

(To be completed by Supervisor)

20

YesSupports MCS patient care by ensuring patient equipment is appropriately used and maintained by patients

20

YesSupports patient selection by performing cognitive and psychomotor tests on patients undergoing advanced heart failure therapy evaluation

20

YesSupports MCS clinic by reviewing patient medications, obtaining vital signs, obtaining logfiles

20

YesSupports patient discharge by ensuring medications are ready and delivered to patient, reviewing remote monitoring protocols and discharge equipment

10

YesCoordinates and ensure timely shipping and receiving for the MCS Department

5

YesObtain prior authorization for patient equipment and medications

5

YesReview and maintain patient preimplant checklist and discharge checklist

100%

 (To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.)

 

  

                                                                                          

LIVING PRIDE STANDARDS

 

Service Excellence

• Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior.  These standards and expectations convey specific behavior associated with the Medical Center’s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.   
• Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards. 
• Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
• Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Informatio