EPD Datacenter Senior Account Manager

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About EPD:

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

Job Summary:

Caterpillar’s Electric Power Division has an opening for a Datacenter Senior Account Manager. As a Datacenter Senior Account Manager, you will manage relationships with 2-3 data center customers on a global scale representing the breadth of solutions and services the Electric Power Division can provide to support customer’s power needs.

What you will do: 

•    Manage and meet Electric Power Division (EPD) business plan for assigned accounts, including revenue, price and volume.
•    Manage assigned account’s Request for Product (RFP) pipeline and translation into financial business planning (ABP/RBM) process.
•    Manage corporate account contracts with assigned accounts, including loyalty programs, master terms and conditions, and framework agreements while working in close collaboration with the Legal Services Division.
•    Manage onboarding process for new dealers including coordination for bid package submittal, commissioning, aftermarket and all process related requirements.
•    Develop coverage strategy for each assigned account to leverage technical, project management, commercial and aftermarket resources to maximize Caterpillar revenue and profit.
•    Coordinate with the supply chain teams to ensure Caterpillar supply chain serves the need of each customer.  This includes the genset and the complete packaged solution.
•    Manage customer annual business review process and customer satisfaction metrics.
•    Work with people from many different backgrounds and cultures, internally and externally, with the appropriate influence and ability to resolve differences. Good human relations skills are required to develop a collaborative/cooperative work relationship with others inside and outside the business unit.
•    Manage the compliance of assignments and keep up to date with new industry trends, changing technology and regulations affecting the competitive environment. Transfer industry knowledge into EP product planning discussions.
•    Support the mentoring and development of Account Managers leading other data center segment accounts to help drive their specific learning / development needs.

What you will have: 

•    Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Extensive Experience:
• Facilitates creation of the 'right' products and services to resolve customer business issues.
• Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.
• Advises others on creating customer focused environments in various scenarios.
• Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.
• Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.
• Communicates and models the criticality of customer focus as an organizational strategy.

•    Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
Level Extensive Experience:
• Educates others on own organization in terms of the industry