Surveillance Operations Coordinator

Overview

This role oversees the administration of Utah State University’s surveillance camera systems. Working closely with departments, IT, and Facilities (in a dotted-line capacity), the Coordinator:

• Reviews and approves all camera installations and placements.
• Manages surveillance budget and funding (central and departmental).
• Develops and maintains approval workflows, policies, and procedures.
• Monitors live camera feeds and manages data retention.
• Coordinates responses to GRAMA and other public footage requests.
• Leads policy development, system training, and stakeholder engagement.

Responsibilities

• Plan, evaluate, and approve all campus surveillance camera installation projects, collaborating with IT and Facilities for execution.
• Develop and manage the surveillance operational budget, monitor expenses, and optimize funding sources across departments and central allocations.
• Design and maintain centralized approval and inventory systems (“camera schedule”), including data storage and access logging.
• Oversee continuous monitoring and auditing of camera systems, including maintenance schedules, review of analytics, issue resolution, and proactive threat detection.
• Respond to footage requests under GRAMA, FERPA, and University disclosure policies, managing chain of custody and compliance.
• Develop, update, and enforce policies and Standard Operating Procedures for camera usage, privacy concerns, system deployment, and emergency response.
• Coordinate staff or contractor training in systems like Milestone, Genetec, Avigilon, LPR/ANPR, and analytics, and oversee operational documentation.
• Provide regular reporting including system utilization, incident trends, budget performance, and compliance metrics to DPS leadership.
• Collaborate with campus units, including Student Affairs, Legal, Statewide, Registrars, Housing, Athletics, IT, Facilities, and local law enforcement to align on safety initiatives and respond to incidents.
• Ensure compliance with federal (FERPA, Clery Act) and state privacy regulations regarding surveillance and face recognition technologies.

Qualifications

Minimum Qualifications: 

• Bachelor’s degree in Criminal Justice, Public Administration, Security Management, or related field.
• 5+ years of experience managing surveillance/security operations in higher education, government, or similar environment.
• Demonstrated expertise with CCTV/IP video systems, VMS platforms (e.g., Milestone, Genetec, Avigilon), access control, and LPR technologies.
• Strong policy development, legal compliance, and case management experience (FERPA, GRAMA, Clery).
• Excellent communication and cross-department collaboration skills.
• Leadership experience in training, oversight, and vendor/staff coordination.

Preferred Qualifications:

• Certifications (CPP, PSP, or equivalent) and familiarity with campus safety frameworks. 
• Knowledge of video analytics, AI-based detection, and LPR integration.
• Experience with university surveillance operations or policy frameworks.

Required Documents

Along with the online application, please attach:

• Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV” 

**Document size may not exceed 10 MB.**

Advertised Salary

Minimum $61,990, Commensurate with experience plus excellent benefits

ADA

The environment and physical requirements may change depending on the specific function of the work each department performs. Incumbents may be in both indoor and outdoor environments. Indoors, in an office space, event space, or public space are protected from weather conditions, but not necessarily from temperature changes. Incumbents may nearly continuously sit and often use repetitive hand motion (such as typing).

 

Outdoors, incumbents may not be protected from weather conditions and may be exposed to extreme heat and extreme cold. Additionally, indoor or outdoor work environments may include being confined or in narrow spaces for periods of time. The incumbent may also be exposed to loud noises or vibrations from equipment, and conditions that may affect the respiratory system, such as fumes, odors, dusts, mists, gases, and poor ventilation. Bending, crawling, and crouching may be required. Incumbents may be required to lift, push, and/or pull objects up to 50 pounds and be required to walk and/or stand for long periods of time.

University Highlights

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serv