Technical Support Specialist - Level I

The IT Support Specialist provides first line technical support for desktop systems, software applications, peripherals, and end users across the organization. This role supports day-to-day IT operations by troubleshooting hardware and software issues, delivering responsive customer service, and assisting onsite and remote users. The ideal candidate is organized, service-oriented, and communicates effectively with both technical and non-technical users in a fast-paced environment.