Business Solutions Analyst I (Accounting)

At Tekion, we're building the only cloud-native platform that is transforming the automotive retail industry, leapfrogging it into the future and providing unparalleled customer experience. We're creating seamlessly integrated, elegant, and intuitive solutions built with cutting edge technology and powered by Big Data, Machine Learning (ML)/ AI and Internet of Things (Connected vehicle to connected devices). We’re harnessing passion, entrepreneurial spirit, deep industry expertise and the latest technologies to create something very special. We're inventing new technology along the way to overcome barriers and solve big problems, all while having a blast doing it!

*Please note this role requires 85-90% travel

Key Responsibilities

• Oversee and facilitate dealership user training and support through the implementation lifecycle Manage implementations in varying phases concurrently
• Cultivate the relationship with dealership stakeholders and manage expectations
• Accurately assess risk and adjust the project plan with minimal impact to go-live timing
• Schedule and coordinate with internal and external teams, including distribution of critical project information & requirements
• Ensure completion of critical implementation milestone signoffs from key dealership staff
• Ensure all projects are completed with end-user comprehension and satisfaction before being handed off to the account management team
• Update project checklist items and implementation runbook to improve efficiency and quality for future implementations
• Demonstrated history of sustaining a positive attitude during high-stress situations with both dealer partners (DP) and internal teams 
• Fast-learner, and passionate ability to remain in-touch with fast-changing SaaS solutions 
• In-depth knowledge of the retail automotive industry, including common terminology and dealership process flows 
• Deep understanding of Tekion products, including end-user workflows and configurations 
• Knowledge and understanding of implementation processes, including adjacent internal teams role & responsibility with the project 
• Represent Tekion in a positive and professional way in all dealership interactions 
• Work closely with the Implementation manager to set and manage dealership expectations 
• Foster relationship with all dealership personnel and stakeholders  

Skills and Experience

• 5+ years of  years of experience relating to implementations at a B2B SaaS company
• Previous accounting experience 
• Proven experience implementing SaaS solutions  
• Experience working in an early-stage startup environment is a plus 
• Exceptional written and verbal communication skills, interacting with all levels of stakeholders 
• Established ability to articulate technical jargon into consumable levels of understanding for adult learners 
• Ability to take customer suggestions or insights and translate them into technical deliverables for Tekion Product & Support teams 
• 3+ years in Project Management or Project Lead role is preferred 
• Travel (flying) 85-90%
• Normally receives little instruction on day-to-day work, general instructions on new assignments

Perks and Benefits

• Competitive compensation and generous stock options   
• 100% employer-paid top-of-the-line medical, dental and vision coverage  
• Great benefits including unlimited PTO, parental leave and free snacks and beverages  
• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies   
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper    
• Work on the latest and coolest technologies – everything is home-grown and built ground-up