Senior Manager, Design Operations

Senior Manager, Design Operations

Senior Manager - Design Operations

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

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We are currently seeking a Senior Manager to join our Design Operations team. You will think strategically about how teams work together and how systems and structures scale with a deep understanding of best practices in program management. In this role you will rely on your judgment to influence cross-functional stakeholders, communication skills to create clarity, and a results-focused mindset to solve complex and ambiguous problems.

This role partners directly with a VP of Operations, serving as a trusted advisor and thought partner. While this role is an individual contributor, success relies heavily on building authentic relationships with peers, partners and leaders.

The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you. 

What You’ll Do: 

You’ll be asked to handle a variety of responsibilities, including:

Portfolio Management:

• Develop routines to track and prioritize operations initiatives, including resource allocation to meet business needs

• Refine and manage capacity allocation and alignment systems

• Build and maintain strong working relationships with design leadership and design operations leadership, as well as product and tech partners to share design’s working model

• Provide accurate reporting to leadership on portfolio status, resourcing, issues, and priorities.

Business & People Operations:

• Manage business critical relationships (such as HR, Finance, Talent Acquisition) on behalf of leadership

• Develop shared frameworks for budget and headcount management, advocating for investment in design operations as appropriate for the business needs.

• Support strategic programs including the hiring and onboarding of employees, manage contractors and vendors, strategically balance attrition.

• Keeping a finger on the culture pulse and actively participating in shaping it; focusing on morale, attrition, and unspoken feedback. 

Standards & Practice Management:

• Create and optimize end to end routines that drive operational quality and rigor

• Collaborate with peers across the broader Design organization on priority initiatives, scaling best practices, and building new processes to ensure the organization is well managed

• Shape agendas and facilitate team meetings, leadership team sessions, and other events/meetings as needed

Basic Qualifications

• 8 years relevant experience, including design management, project/program management of design deliverables, and/or operations management

• 4 years experience leading project delivery for large, cross functional projects

Preferred Qualifications 

• 4+ years working within the product development process between tech, product, and design

• Experience building operation systems and programs at scale