Department Manager - Flagship Store, New York City

We are Hiring Department Manager for our upcoming store in New York City! 

As a Department Manager at our upcoming Flagship store in Bond Street, NYC you will be the heartbeat of our dynamic retail environment, leading by example to deliver an exceptional in-store experience for our community. You’ll manage daily operations, overseeing a team of Team members to deliver best in class service, drive sales performance, and maintain store presentation standards.  

 With a passion for fitness and fashion, you’ll inspire your team to foster a culture of energy, positivity, and collaboration while working closely with leadership to implement Gymshark’s vision and goals.

WHAT YOU'LL BE DOING:

• Represent Gymshark’s culture and values, acting as a passionate brand ambassador. 
• Support the day-to-day operations and strategic execution of the store. 
• Identify opportunities for growth within your team and the wider business. 
• Provide clear and confident communication, delivering feedback and collaborating with Gymshark HQ. 
• Assist in hiring, developing, and leading a diverse, world-class team. 
• Deliver in-the-moment coaching and feedback to your team. 
• Strive to achieve KPIs for your area of responsibility through passionate leadership and coaching?  
• Be a role model for brand experience, customer service, product knowledge, and operational best practices. 
• Coach and train others to foster personal and professional growth. 
• Hold key holder responsibilities, including opening and closing the store. 
• Deputize for the Assistant Store Manager in their absence.
• Ensure the safety and well-being of people, customers, and assets, including stock and technology. 
• Support store management with projects and initiatives as needed. 
• Bring energy, passion, and fun to the workplace every day. 
• Feedback and contribute to a culture of continuous learning, both individually and as part of the team. 
• Frequently moves boxes weighing up to 50 pounds across the store for various needs. 

WHAT YOU'LL NEED: 

• Retail management – Experience of working in fast paced retail store managing a team.
• Leadership – Ability to inspire, motivate, and lead a diverse team toward achieving store goals and delivering excellent customer experiences. 
• Communication – Strong verbal and written communication skills to effectively interact with staff, customers, and senior management. 
• Customer Service – Expertise in handling customer needs, resolving complaints, and creating an outstanding in-store experience.
• Product Handling & Stock Management – Experience of inventory management, restocking shelves, and ensuring products are well-kept and properly displayed 
• Brand values - Aligned to and inspired by our brand values with a shared passion for community, wellness and fitness 
• Performance Tracking – Ability to monitor and analyse KPIs and other performance metrics to drive improvement. 
• Sales & Marketing Knowledge – Understanding of sales strategies, promotions, and how to drive store performance to meet and exceed targets. 
• Problem-Solving – Ability to quickly identify issues and develop effective solutions, whether it's customer concerns, team dynamics, or operational challenges. 
• Time Management – Ability to prioritize tasks, manage multiple responsibilities, and ensure that daily operations run smoothly. 
• Team Development & Training – Skill in hiring, coaching, and developing staff to ensure a knowledgeable, efficient, and engaged team. 
• Conflict Resolution – Ability to handle disputes, both with customers and staff, in a calm and professional manner. 
• Attention to Detail – Ensuring store presentation, stock levels, and operational processes are executed to high standards. 
• Organizational Skills