Adventureland Campground - Guest Experience Agent (Workamper)

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

The service driven Guest Experience Agent (Lodging) provides courteous, prompt service to potential or resident guests by answering phones, making reservations, checking guests in/out, and interacting with guests in a friendly and professional manner to create a memorable experience.

This role is essential in making a great first impression on our guests!

We are currently looking for a:

 

Adventureland Campground - Guest Experience Agent (Workamper)

Roles & Responsibilities:

 

• Greet and interact with guests in a warm, friendly, fun, and professional manner
• Maintain a neat, clean, and professional appearance
• Utilize property management system to make reservations, check-in and check-out guests, process payments, maintain a cash drawer and operate office equipment
• Ensure a smooth check-in and check-out process for guests
• Deliver guest amenities as requested
• Accurately process guest payments while maintaining PCI compliance
• Operate internal communication devices (e.g. PBX switchboard) in an efficient and professional manner while answering and transferring calls
• Provide highest level of service by anticipating, listening attentively, and promptly responding to guest requests and complaints
• Partner with housekeeping and/or maintenance to ensure guest requests and complaints are resolved in a timely manner
• Keep the front desk area clean and neat by sanitizing surfaces and office equipment
• Demonstrate a working knowledge of all services and facilities of the property
• Comply with all standard operating procedures
• Accurately document the overnight shift happenings and provide updates to lodging leadership on a routine basis
• Provide guests with insightful information about other nearby parks and properties
• Inform guests of events and activities that may be occurring during their visit
• Promptly escalate any maintenance issues or emergencies to the appropriate authorities
• All other duties assigned by leadership

Education and Experience:

• High school diploma, GED, or equivalent preferred; Equivalent work experience will also be considered
• 1+ year of previous hospitality or front desk experience a plus, but not required

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements: 

• Must be at least 18 years of age to comply with Iowa Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from work for your scheduled shift
• Ability to comply with all uniform policies
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to portray a positive, outgoing, professional attitude
• Ability to handle pressure and difficult situations with poise and finesse
• Must possess strong written and verbal communication skills
• Must possess strong attention to detail and problem-solving abilities
• Ability to accurately use Point of Sale (POS) and/or other cash handling equipment
• Ability to use office technology and equipment, such as PC, software, and copier
• Must be proficient in Microsoft Outlook, Excel, Word, and Power Point
• Ability to follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements:

• Ability to stand in place for long periods of time
• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to remain sedentary for extended periods of time, w