Senior Registered Team Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Enterprise Job Description:
The Senior Registered Team Manager leads a team of Senior Associates who serve as leadership resources across the organization. These Senior Associates act as extensions of frontline leadership by supporting coaching, performance management, business execution, operational effectiveness, and associate development efforts for Centralized Consumer Investments.

This leader is responsible for developing future leaders, driving consistent execution of key business priorities, and creating a scalable support model that enhances organizational performance. The role requires a balance of people leadership, business acumen, and strategic thinking to ensure team efforts are aligned to organizational objectives and deliver measurable results.

Key Responsibilities

Leadership Development

• Lead, coach, and develop a team of Senior Associates.
• Build a sustainable pipeline of future Team Managers through intentional development and leadership opportunities.
• Create individual development plans focused on leadership capability, business acumen, and decision-making.
• Assess leadership readiness and provide ongoing feedback and mentorship.
• Foster a culture of accountability, ownership, and continuous improvement.

Coaching & Performance Management

• Ensure consistent execution of coaching and development activities.
• Oversee quality reviews, performance discussions, and skill development efforts.
• Identify performance trends and implement strategies to improve results.
• Support leaders in driving associate engagement, performance, and retention.
• Serve as an escalation point for complex performance-related situations.

Business Execution & Operational Leadership

• Drive execution of key business priorities and organizational initiatives.
• Ensure operational routines, business processes, and associate support functions are completed effectively and consistently.
• Monitor workloads, priorities, and resource allocation to maximize team effectiveness.
• Identify opportunities to simplify processes and improve operational efficiency.
• Partner across organizations to remove barriers and improve execution.

Strategic Leadership & Business Impact

• Develop strategies that improve business performance, associate effectiveness, and client outcomes.
• Establish clear success measures for team responsibilities and business initiatives.
• Design and maintain scorecards, reporting, and metrics that quantify team impact.
• Evaluate business trends and use data to identify opportunities and risks.
• Ensure all activities performed by the team are tied to measurable outcomes and organizational goals.
• Present results, recommendations, and performance insights to senior leadership.
• Continuously evolve team responsibilities and operating practices to meet changing business needs.

Change Management & Continuous Improvement

• Lead implementation of new programs, processes, and strategic initiatives.
• Drive adoption of organizational change through effective communication and execution planning.
• Identify innovative solutions that improve efficiency, effectiveness, and scalability.