Fullstack Engineer, Contributor Success

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. 

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

An overview of this role

As a Fullstack Engineer on our Contributor Success team at GitLab, you will play a key role in enhancing the efficiency and success of our contributor community. You will drive initiatives that empower community members to contribute effectively to GitLab’s open source projects, supporting programs such as Education, Open Source, AI tooling, and Contributor Success. In this role, you will lead project plans, coach cohorts, and collaborate closely with both internal teams and external contributors to track and accelerate contributions. Your work will directly impact how thousands of developers engage with GitLab, helping to grow and sustain a vibrant, productive community. You will also have opportunities to travel and engage with customers, guiding them through onboarding and contribution programs. This role offers a unique chance to combine your fullstack engineering skills with community leadership, all within GitLab’s remote, asynchronous, and values-driven environment.

What you’ll do

• Drive GitLab’s contribution efficiency by leading and managing contributor success projects that enhance community engagement and output.
• Coach and lead cohorts of community members, providing technical and non-technical guidance to support their growth and contributions.
• Track and analyze community contributions, using metrics to measure progress and identify opportunities for improvement.
• Collaborate with the Programs team to support initiatives such as Education, Open Source, AI tooling, and Contributor programs.
• Advocate for prioritizing improvements based on community feedback to continuously enhance contributor experience.
• Participate as a permanent member of GitLab’s merge request coaching team, specializing in areas like development, testing, or documentation.
• Facilitate Contributor Success team stand-ups and agile processes to ensure alignment and effective delivery.
• Travel to customer sites to onboard and guide new contributors, fostering stronger relationships and expanding GitLab’s contributor base.

What you’ll bring

• Experience developing with Ruby and JavaScript, demonstrating proficiency in fullstack engineering.
• Strong expertise in Git and source control systems, with a solid understanding of contribution workflows.
• Proven involvement in open source communities, including contributing to recognized projects.
• Ability to coach and guide community members on both technical and non-technical aspects of contribution.
• Effective communication skills, including public speaking and customer interaction experience.
• Self-motivated and organized, capable of managing projects and driving results independently.
• Comfortable working in a remote, asynchronous environment and collaborating across distributed teams.
• Openness to diverse backgrounds and transferable skills, with a commitment to GitLab’s values and inclusive culture.

About the team

The Fullstack Engineer is part