Service Order Manager (Tierra Vista Communities at Los Angeles Air Force Base)

WinnCompanies is looking for a Service Order Residential Maintenance Manager to join our military housing team at Tierra Vista Communities at Los Angeles Air Force Base.
Teamwork, innovation, and mutual respect.  At Island Palm Communities, our team members are responsible for our growth and success, and we challenge them to constantly be their best in our fast-paced workplace.  Our team members are committed to helping people in the communities we serve, and we reward our team’s passion and hard work with competitive pay, amazing benefits, and learning and growth opportunities.    
The pay range for this position is $74,828 to $82,311 annually. Final salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Please note that this position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility.

Responsibilities

• Scope, schedule, and coordinate service order work (internal and contracted). Utilize the Yardi tools to manage service orders.
• Address and diffuse customer concerns and escalation, including appropriate follow up, parts scheduling, contractor scheduling, and follow through to resolution.
• Participate in hiring, performance management, and progressive discipline in coordination with DOF and HR. Train, coach, and mentor team members.
• Ensure the that all Winn Military Housing Services (WMHS), Lend Lease, and Military Partner policies, procedures, standards, and reporting requirements are effectively adhered to and communicated to employees.
• Communicate daily with community offices and maintenance department managers to ensure appropriate goals and targets are met for Service Orders.
• Scope and coordinate preventive maintenance work (internal and contracted), including individual homes, playgrounds, amenities, and facilities. Manage scheduled curb appeal.
• Perform quality control checks to ensure time and quality expectations are met.
• Generate and review appropriate weekly and monthly maintenance reports to determine if there are any current or potential issues. Make recommendations for solutions and ensures solutions are implemented by appropriate staff.
• May be responsible for duties of Service Dispatch Manager, Service Order Coordinator, Resource Manager, and Field Supervisors in their absence or as required.

Requirements

• High school diploma or GED equivalent.
• 3-5 years of relevant work experience.
• 1-3 years of supervisory experience in the maintenance field.
• A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• Working knowledge of residential maintenance and construction.
• Experience with computer systems, particularly Microsoft Office applications.
• Excellent customer service skills.
• Ability to manage and work with a diverse group of people and personalities.
• Ability to read and write in English, in order to understand basic instructions and take direction from supervisors.
• In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility.

Preferred Qualifications

• Vocational or technical training.
• Experience with reporting, data analysis, forecasting, and budgeting.
• Experience with Yardi property management software.

Our Benefits:Regular full-time US employees are eligible to participate in the following benefits: - Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday) - 401(k) plan options with a company match - Various Comprehensive Medical, Dental, & Vision plan options - Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution - Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance - Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions) - Tuition Reimbursement program and continuous training and development opportunities - Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options - Employee Corporate Discount Programs (Verizon