Clinical Scheduler- Home Health

Job Overview 

This position is responsible for the scheduling process for professional staff and functions as a resource and administrative support.  Assures that all aspects of clinical scheduling are accomplished in a timely, competent and professional manner. Acts as a role model and mentor, participates in training new staff, works to identify and resolve scheduling issues and department operations challenges. Coordinates scheduling across the system to assure effective, efficient, and integrated schedules are in process. 

Location: Lowell MA- Care at Home (On-site/Hybrid Options available after trainings)

Hours: Full-Time 40 Hours: 9:00AM-5:30/Flexibility available must be a start after 8:30

Job Description 

Minimum Qualifications: 

1. High school diploma or equivalent. 

2. Two (2) years of medical office scheduling experience. 

Preferred Qualifications: 

1. Three (3) years of medical office scheduling experience. 

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.  Other duties and responsibilities may be assigned. 

• Coordinates scheduling activities and delegates tasks appropriately. 

• Performs clinical scheduling for assigned team(s), maintaining quality protocols including scheduling timely admissions, maintaining clinical continuity, communicating relevant visit alerts to clinicians and keeping assigned workflows current. 

• Proactively schedules off-shift schedules for assigned branch, for all relevant disciplines, including backup on-call and on-call coverage, weekend rotation for nursing and therapy, and holiday coverage.  

• Alerts supervisor of any gaps in upcoming off-shift schedules and assists in obtaining coverage for necessary shifts. 

• Utilizes computer skills to help develop and maintain tools to manage scheduling activities, i.e. spread sheets to assign weekend or holiday coverage. 

• Communicates any off-shift schedule changes to all parties as appropriate including clinicians, managers, answering service, branches. 

• Monitors, delegates, and balances scheduling workload across all team members.  

• Assists with performance reviews by providing ongoing performance input. 

• Provides new employee training and orientation to new staff.  

• Oversees the overall scheduling work of the assigned branch on a daily basis, ensuring that workflow tasks are done timely and according to protocols.  Provides support and assistance when significant issues arise. 

• Assures that clinical protocols are followed consistently for all specialty programs.  

• Practices excellent customer service skills with patients, staff, managers and others. 

• Provides assistance a