Community Manager, Education

About Cantina Labs:

Cantina Labs is a social AI company, developing a suite of advanced real-time models that push the boundaries of expression, personality, and realism. We bring characters to life, transforming how people tell stories, connect, and create. We build and power ecosystems. Cantina, our flagship social AI platform, is just the beginning.

If you're excited about the potential AI has to shape human creativity and social interactions, join us in building the future.

About the Role:
We’re looking for a Community Manager - Education to own user and creator education across Cantina. This role sits at the intersection of community, product, and content, with clear ownership over our Help Center and educational resources.

You’ll be responsible for how creators learn to use Cantina—what resources they find, how clearly concepts are explained, and how effectively we remove friction throughout the creator journey. Education at Cantina goes beyond written documentation and includes tutorials, walkthroughs, live learning moments, and community-based education that reflect the platform’s social and creative nature.

In addition to creating and maintaining education content, you’ll serve as a key feedback bridge between creators/users and the Product team, surfacing recurring questions, friction points, and opportunities for improvement.

This role is ideal for someone who has owned or led creator/ user education initiatives and is ready to take on broader responsibility while remaining hands-on with the community.

What You'll Do:

• Serve as the go-to expert on Cantina’s product, owning a deep understanding of tools, workflows, edge cases, and creator use cases across the platform.

• Own and maintain Help Center articles, ensuring documentation is clear, accurate, and up to date

• Proactively identify gaps in creator education and create new resources, guides, or training to address them

• Design education that goes beyond written documentation, including tutorials, walkthroughs, live learning moments, workshops, and community-based learning experiences

• Ensure education resources are easy to discover and accessible across Cantina, including within the Help Center and community touchpoints.

• Continuously evaluate and improve how creators learn Cantina’s tools, workflows, and best practices throughout their lifecycle on the platform

• Educate and enable internal team members (Community, Product, Marketing) so they can better support and guide creators

• Act as a bridge between Community and Product, synthesizing recurring creator and user feedback into clear, actionable insights

• Partner closely with Product and Marketing teams to stay aligned on launches, updates, and changes that impact education content

• Track and report the most common friction points, questions, and feature misunderstandings

What You'll Bring:

• 3 -4 years experience leading creator or user education initiatives, including onboarding programs, training sessions, workshops, or structured learning content

• Strong ability to explain creative or technical concepts in a clear, approachable, and actionable way, including teaching workflows, features, and best practices in digital products or platforms

• Experience creating educational content across formats, such as guides, tutorials, Help Center articles, walkthroughs, or newsletters

• Excited to become deeply fluent in Cantina by actively using the product and developing a strong understanding of its tools, workflows, edge cases, and creator experience

• Highly organized and able to independently own recurring education and content responsibilities, including updates and iteration

• Collaborative by nature, with experience working cross-functionally to support creator success

Nice to Have:

• Experience supporting creators or users on fast-evolving platforms or tools

• Familiarity with creators tools, AI tools, or no-code platforms

• Experience working in early-stage or rapidly changing product environments

Location:

Los Angeles, CA preferred. We are open to candidates anywhere in the U.S., but proximity to one of our office hubs (Los Angeles, CA, Brooklyn, NY, and San Francisco, CA) is a plus.

Compensation:

The anticipated annual base salary range for this role