Residential Coordinator

Description

Residential Coordinator - Norfolk

Summary: The Residential Coordinator (RC) is responsible for overseeing the Residential Managers (RM) and the residential homes of the respective RM. The RC is responsible for the overall direction, training, coordination, and evaluation of the RM. The RC will ensure the RM and the locations of the RMs are run following ILC’s Policies and all applicable laws. Responsibilities include training, planning, assigning, and directing the work of the RM. The RC is also responsible for performance coaching and management of RM and the people they supervise.

Essential Functions & Responsibilities include the following (other duties may be assigned):

· Payroll and timecard checks

· Approve/publish schedules for locations ensuring correct hours are scheduled according to supervision needs

· Review and approve expense reports

· Reading daily and weekly updates of the individuals supported

· Schedule and run L10 meetings with RMs

· Visit residential locations and do a visual inspection/environmental review and observe the RM minimum of 1x per week

· Ensure leadership, management, and holding RMs accountable for following job expectations This includes meeting with RMs at least monthly to review and provide coaching and retraining as needed

· Responsible to train new RMs and provide continuous training thereafter, as well as oversee Supported Services Managers

· Responsible for all aspects of the residential services including knowing the RM’s job duties and responsibilities

· Complete performance reviews on RMs

· Rotation to be on-call on the weekends and respond to emergencies

· Responsible for managing overtime and analyzing decreasing trends

· Responsible for managing turnover and analyzing decreasing trends

· Actively involved with referrals and attending, and participating in the Welcoming Committee including follow-up on referrals and reporting back to the committee (weekly)

· Perform Social Security Rep Payee responsibilities as assigned and per ILC Management of Personal Funds Policy

· Perform investigations per ILC Policies and GER Resolutions in established timelines and ensure appropriate actions occur

· Review ISPs before annual and semi-annual meetings to ensure information is complete and attend annual ISP meetings/intake meetings and ensure changes are implemented

· All other duties assigned by the Area Director (AD)

Requirements

Residential Coordinator Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Education/Knowledge, and Skills Required or Desired:

· At least two years of experience working with individuals with DD and a bachelor’s degree in a related field (preferred)

· Experience in management/supervising employees

· Strong organizational and time management skills

· Excellent written and verbal communication skills

· Ability to work independently and as part of a team

· Detail-oriented with a high level of accuracy in tasks

· Experience in administrative support or related fields preferred

· Experience in Therap preferred

· Complete and pass all required registry and background checks

Computer Skills:

To perform this job successfully, an individual should know email software, word processing software; spreadsheet software, payroll systems, and Therap software.

Summary of Work Environment and Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to talk or listen. The employee is occasionally required to stand, walk, and use hands. The employee is frequently required to sit.

While performing the duties of this job, the RC is occasionally exposed to outdoor weather conditions. The RC is occasionally exposed to wet or humid conditions (non-weather).

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.