Implementation Consultant, Legal Software

Reporting to the Professional Services Manager, your prime responsibility will be to architect, design and build solutions on the HighQ platform based on a clear understanding of a client's use case and goals, a thorough analysis of the project requirements, and an appreciation of how our software can best serve the client's longer-term objectives. You will also be required to onboard and train clients. This is a client facing role where you will be expected to work with a range of client stakeholders, communicate solutions in a clear and concise manner, and project manage solutions delivered to clients. You’ll be able to effectively manage multiple client accounts.

As an Implementation Consultant, you’ll have a proven track record in consulting and project delivery, of SaaS and Enterprise Solutions. You’ll understand the importance of consulting and delivering a high level of customer service. You will be comfortable communicating technical aspects of a project and effectively working with clients to understand their requirements and articulating your proposed solutions based on our software and methods. 

You’ll need to demonstrate both your technical and business knowledge and relate this to specific situations.  

About the Role:

• Provide a value-add service to Legal Software customers through training, implementation and best practice consulting
• Work with customers to understand their requirements and provide guidance on how our services and solutions can help them achieve their goals
• Engage with key teams such as Product Management & Customer Success + Support as appropriate to deliver end to end solutions
• Partner with leadership on business-critical initiatives

About You:

To be considered for the role, you should have:

• 1-2 years of implementation experience
• Legal Software product knowledge (preferred)
• Strong problem-solving skills
• Excellent communication skills
• Proven customer satisfaction
• Experience in a corporate legal department or law firm (preferred)
• Ability to communicate across all client organization levels
• High initiative and team orientation
• Technical affinity for software and data analytics
• Ability to handle stress and meet deadlines
• Ability to work independently
• Consultative and client-focused problem-solving skills
• Strong business and financial understanding

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What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social