Business Consulting Manager - FSO - Business Transformation - Digital Banking/Call Center

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all.   The exceptional EY experience. It's yours to build.   EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.  

Business Consulting Manager - Financial Services - Business Transformation – Channels – Call Center: This position could be located in NY, TX, NC.

 

United States

 

EY is the only professional services firm with a separate business unit (“FSO”) that is dedicated to the financial services marketplace. Our FSO teams have been at the forefront of every event that has reshaped and redefined the financial services industry.  If you have a passion for rallying together to solve the most complex challenges in the financial services industry, come join our dynamic FSO team!

 

The Business Transformation practice offers global and regional financial services clients the assistance needed to improve their performance in a rapidly changing business environment. We assemble experienced multidisciplinary teams, use consistent and proven global methodologies and draw on the full breadth of EY’s global reach, depth of capabilities and knowledge. Collectively, the group has a comprehensive skill set, which supports the delivery of operations, technology, product, sales, compliance, and risk projects for top clients in the U.S. financial services industry.

 

The objective of our Business Transformation – Consumer Banking Practice is to support financial services to continually innovate, transform to retain relevance, and deliver on growth. You can expect to work with client resources to analyze, evaluate, and enhance transformational programs within the retail banking, consumer lending and payment product spaces.  All engagements are framed within the context of addressing our clients’ most pressing needs and informed by their long-term strategic priorities. Our Consumer Banking offerings utilize and deploy cross-functional teams for projects spanning across the following domains:  Consumer Banking Optimization, Modernizing the Ecosystem, Workforce Transformation and Operational Efficiency.

 

The opportunity:

 

You will have the chance to be part of a fast-moving, high-growth company. We offer variety, challenge, responsibility and the opportunity to realize your leadership potential.  If you are interested in being part of a dynamic team, serving clients and reaching your full potential, EY Consulting is for you!

 

Your key responsibilities:

 

As a Manager Consultant, you’re likely to spend most of your time on operational and technical aspects of client business. That means developing an in-depth understanding of our clients’ unique needs and goals. The Manager Consultant will take direction and guidance from both project team and client resources. You will be specifically responsible for supporting the delivery of a project workstream, creating and reviewing work products, ensuring consistent delivery across peers and team members, responding to client requests, delegating tasks and overseeing junior level resources, and supporting engagement operations.

 

A Manager Consultant is also expected to contribute to internal EY initiatives and business development, in addition to client facing work, to further the development of our brand, our business and our people.

 

Skills and Attributes for Success:

• Knowledgeable in capabilities (Channels, specifically Call Center)
• Technologies and Operations in Call Centers
• Industry Trends around call center (operations and tech)
• Poven experience in developing thought leadership 
• Knowledge around customer centricity
• 5+ years experience, ideally experience in a project environme