Client Services Specialist

• Oversee and manage new client onboarding process, including facilitating the client onboarding process for high net-worth clients, which may involve more complex financial situations while meeting compliance standards
• Prepare key documents and presentations for client meetings
• Fulfill client requests and resolve service-related issues ensuring all interactions are updated in CRM
• Utilize workflows to coordinate service activities and delegate appropriate tasks to team members
• Perform trades for client requests and advisor instructed portfolio management 
• Discuss investment related products in alignment with advisor’s recommendation/strategy for clients in accordance with risk tolerance, time horizon and investment goals
• Data input into Financial Planning Software and ongoing maintenance of clients short- and long-term goals, budgeting, investment and savings strategies
• Maintain and organize client files and records to comply with the requirements of all Financial Industry Regulatory Authority (FINRA), Office of Supervisory Jurisdiction (OSJ) and Insurance Agency (Agency) regulator.
• Generate and manage Client Experience Plan via Touchpoint Management
• Communicate regularly via telephone, mail, email, social media, etc. to facilitate regular review meetings, webinars, social media content curation, email drip campaigns, and other client reach out efforts in alignment with Client Experience Pla.
• Organize and attend all appreciation and education events
• Support Financial Advisors activities to provide education and appreciation to Experience Center partners
• Track and contact new leads from referrals or educational opportunities
• Providing occasional mentorship and support to less experienced associates, including training and new hire onboarding support 
• Execute administrative & operational tasks, as assigned

Essential Skills:

• Minimum three years’ experience in investment support or administration, or similar experience in a client facing support role with an investment/wealth management company
• Experience completing work/tasks in accordance with specific processes and procedures
• Effectively manage internal and external relationships, with the ability to use discretion and judgment when working matters of privacy
• Exceptional organizational skills with strong attention to detail and the ability to work under tight deadlines
• Proven skills and commitment in meeting or exceeding member expectations and requirements
• Demonstrated ability to establish credibility and rapport with internal and external stakeholders 
• Ability to problem solve effectively, with strong critical thinking skills
• Ability to work autonomously with proven decision-making skills and sound judgment
• Expert knowledge of Microsoft Office Suite
• Advanced experience with CRM and financial planning software preferred
• Expert knowledge of investment products and services
• Certification/License: Series 7 + Series 63 or 66 (or equivalent) required
• Minimum Education: Associate’s level degree or equivalent relevant work experience required 

• Traditional medical, dental, and vision coverage
• 401K matching up to 5% per pay period
• Accrue up to 17 days of Paid Time Off your first year of employment
• 11 paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loa