Senior Manager, Operations (Deputy Director)

Build your career while building NYC schools!

The Construction Management Department administers all Capital projects performed in existing public school buildings and the construction of new schools. Construction Management will do so in a safe and efficient manner, working with the school and community to work efficiently, minimize the impact on the educational process while maintaining the highest standards of quality. 

Job Description Summary

The Senior Manager, Operations is responsible for assisting in managing and directing the staff and processes within a division, ensuring work is performed efficiently and to SCA quality standards.

Job Description

Responsibilities include:

• Plans, assigns, monitors, reviews and evaluates work performed by assigned staff.   As a leader motivate staff and create environment where employees thrive.
• Makes recommendations regarding recruitment, hiring, promotion, reassignment and discipline of staff. 
• Recommends policies and procedures related to their assigned area(s). 
• Participates in making division, department, and organization-wide recommendations to the appropriate Director.
• Accountable for developing and implementing plans, programs, and projects for their area(s) of responsibility.
• Performs the duties of assigned staff when necessary.
• Performs related tasks as assigned.

Project Operations (Deputy Chief Project Officer):

• Oversee the coordination of project related activities among architects, engineers, construction management firms, subcontractors and government agencies in designated boroughs to ensure the quality and high standards of contract performance and compliance in both design and construction.
• Recommend strategy and policy to senior management for the implementation of the capital program.
• Participate in forming Authority procedures for construction from development to completion.
• Plan, assign, monitor and evaluate the work performed by assigned staff and make recommendations regarding recruitment, hiring, promotion, reassignment and discipline.
• Review of all assigned Senior Project Officer requests for revised Capital funding prior to submission to the Department of Education for approval.
• Serve as a mediator to resolve special construction related problems which were not resolved at a lower authority level.
• Approve some change orders and notices of directions and grants time extensions to contractors as part of the negotiation process.
• Participate in the bid/award process with the Department of Education and Authority staff to develop scope and design documents for new capital projects and major renovations/repairs.
• Regularly attend meetings and briefings involving Borough Presidents, United Federation of Teachers representatives, senior Project Management staff, and the Authority President.
• Participate in negotiations with federal agencies, such as the Department of Housing and Urban Development, concerning the building of LYFE (child care) Centers by the Authority and involving the coordination of design requirements and project scope.

Information Technology:

• Participates in making division, department, and organization-wide information technology recommendations to the appropriate director.
• Accountable for developing and implementing plans, programs, and projects for their area(s) of responsibility
• Supervises assigned information technology employees within a division or work group, as well as contract staff as needed.
• Manages information technology consultants and vendors.
• Participates in the Request for Proposals (RFP) process regarding information technology subjects.
• Performs the duties of assigned staff when necessary.

Risk Management:

• Directs the Authority risk management and loss prevention programs. Selects appropriate techniques to minimize loss such as avoidance, loss prevention and reduction, retention, grouping of exposure units, and transfers. Develops alternative means of financing the risks and recommends courses of action to executive management.
• Oversees the insurance program including renewal coordination, exposure collection, market analysis, loss analysis, enrollments, budgeting, and carrier/vendor payments.
• Manages the claims process including claims team supervision, TPA, litigation, brokerage oversight, and resolution strategy.
• Continually evaluates and optimizes the performance of the risk program through data mining, loss development, forecasting and contractor accountability modelling.
• Minimizes the adverse effects of loss through pre-planning and pre-funding of all ri