Clinic/Practice Assistant, Ortho Walk-In

Site: Wentworth-Douglass Hospital

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.

Our practice is located at 7 Marsh Brook Drive, Somersworth, NH 03878. We are one of the largest and most trusted providers of orthopedic care in both the Seacoast region and the state of New Hampshire. Whether our patients need a joint replacement or have suffered a traumatic injury, they can count on our team of specialists!

We have been a leader in sports medicine for more than 30 years, with practices located in Somersworth, Lee and Portsmouth. We are the official orthopedists and team physician group for the University of New Hampshire in recognition of our advanced training and ability to understand complex sports injuries.

Patients with an orthopedic or sports-related injury to muscles, bones or joints can receive same-day care at a Mass General Brigham Orthopedics Walk-in. Our walk-in locations are staffed by expertly trained clinicians, providing physical examinations, diagnostic imaging (including x-rays), and comprehensive evaluations to ensure fast, accurate diagnosis and treatment that puts you on the road to recovery as soon as possible. On-site casting and bracing are available. The Walk-in is available to anyone in the community with no appointment necessary.

We are seeking a 32-hour Clinic/Practice Assistant to join our Orthopedics Walk-In team! The schedule will consist of Sunday-Thursday (with the possibility to include Saturday hours at some point in the future).
Monday: 7:30am-3:00pm
Tuesday 7:30am-2pm
Wednesday 7:30am-2:00pm
Thursday: 7:30am-3:30pm
Sunday: 7:45am-1:15pm

We are looking for someone with scheduling flexibility as the practice hours are are 8:00am-8:00pm M-F, 8am-1pm Saturdays and 8:00am-1:00pm on Sundays so hours could be staggered during this time frame for coverage.

 

Job Summary

This Clinic/Practice Assistant will sit at the front desk for our walk-in clinic.

Patients with an orthopedic or sports-related injury to muscles, bones or joints can receive same-day care at a Mass General Brigham Orthopedics Walk-in. Our walk-in locations are staffed by expertly trained clinicians, providing physical examinations, diagnostic imaging (including x-rays), and comprehensive evaluations to ensure fast, accurate diagnosis and treatment that puts you on the road to recovery as soon as possible. On-site casting and bracing are available. The Walk-in is available to anyone in the community with no appointment necessary.

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under close to general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department.

Does this position require Patient Care?
No

Essential Functions
-Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
-Make patient appointments and maintain appointment records.
-Greet and assist patients.
-Answer telephones, assist callers with routine inquiries, and schedule appointments.
-File materials in patient folders, and print appointment schedules.
-Process patient billing forms and scan documents to patient medical record/LMR.
-Call for patient medical records and laboratory test results.
-Open and distribute mail or faxes.
-Type forms, records, schedules, memos, etc.,