Shipping Analytics Insights Manager

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Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting a bold and inclusive work environment, join eBay – a company you can be proud to be with.

Position Summary

We are seeking a dedicated analytics Insights Manager to join the North America Shipping Team. This team is responsible for driving growth and adoption of shipping initiatives while maintaining a focus on a great customer experience. In this role, you will be responsible for delivering outstanding business analytics and insights that drive success for the team. Your primary focus will involve developing and providing practical insights derived from analytics to support the overall strategy and operations for shipping services and labels purchased on eBay.

You will work closely with carrier management, product and marketing teams – identifying key customer needs and partnering with cross functional internal teams including legal, finance, product development and product management to champion those changes. Contribute to ongoing activation of existing and any relevant future shipping programs.

What you will do

• Work with business partners to scope analysis to answer key business questions – challenge their thinking and become a trusted business partner. Help the business prioritize deliverables and manage expectations.
• Perform exploratory analysis of large data sets.
• Derive tactical and strategic insights to improve business strategies and accelerate business growth.
• Display strong analytical and statistical skills in addressing complex and unstructured business issues, and offering well-structured, data-supported practical solutions.
• Have strong empirical and analytical background, with demonstrated ability to combine quantitative and qualitative findings to frame the right questions and measurable insights.
• Partner with cross-functional teams to prioritize initiatives that provide a better customer experience. Advocate for specific features based on customer / business feedback and industry trends.

Skills and Experience

You Are:

• Customer centric – you are passionate about advocating for customers
• Highly flexible – you are able to switch gears and embrace rapid change
• Solution oriented – you are passionate about solving difficult business problems and telling the story behind the numbers
• Cross-functional and collaborative – you communicate optimally with partners and technology teams
• Hands-on – utilize peers and leadership to optimally, influence outstanding performance from suppliers and internal teams
• Naturally inclined to learning new things – you proactively pursue acquiring new knowledge about your work and enjoy sharing your knowledge with others

What you’ll need:

• Outstanding business judgment and quantitative abilities.
• Strong communication skills and experience distilling and presenting sophisticated analyses into willing to take action recommendations.
• Strong technical skills in data analysis tools and programming languages (SQL, Python/R) and a good understanding of data warehouse architecture
• Experience with data visualization tools (e.g., Tableau, Power BI) to build visually impactful reports and dashboards
• Solid understanding of statistical modeling techniques and their application to business scenarios – more specific to surface and communicate business insights
• Excellent communication and presentation skills with the ability to proactively collaborate with cross-functional teams and convey complex information to both technical and non-technical collaborators
• 5+ years of experience in data analytics, data science or related field

The base pay range for this position is expected in the range below:

$84,800 - $146,900

Base pay offered may vary dependin