Sr. Manager, Business Operations Transformation

Join Goodwin’s Global Operations Team, and make a real impact on a global scale. At Goodwin, we work with some of the world’s most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team – all business professionals at the firm – you’ll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do.

Here, we’re not just supporting a law firm; we’re partnering with attorneys and clients to deliver cutting-edge solutions in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we’re proud to have been recognised as the “Best Business Team” by The American Lawyer.

This is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward-thinking peers.

The Sr. Manager, Transformation Program Management, will work alongside the Managing Director of Program Management (“MD”) and the Chief Operating Officer, to drive high-impact initiatives that will shape the future of the firm. This role goes beyond traditional project management, acting as an internal business operations consultant and change agent. You’ll oversee transformative projects across various functions, engaging with senior leaders to tackle complex challenges and deliver meaningful results. Your work will be instrumental in aligning our operational goals with our vision to be the leading law firm of the future. 

What You Will Do:

• Identify, plan, and execute special projects that align with the firm’s strategic goals, working across departments to drive initiatives from conception to completion. 

• Define objectives, success metrics, and timelines, ensuring projects deliver significant and measurable impact. 

• Analyze current operational workflows, identify areas for improvement, and develop strategies to streamline processes, reduce friction and complexity, and enhance efficiency. 

• Lead pilots, experiments, and iterative improvements to ensure the firm remains agile and adaptable to emerging opportunities and challenges. 

• Anticipate potential roadblocks and proactively address obstacles to keep initiatives on track. 

• Leverage data to measure project success, track key performance indicators (KPIs), and refine strategies as needed. 

• Develop and implement change management plans that foster acceptance and adoption of new initiatives across the firm. 

• Draft compelling, clear communications on project progress, results, and impact for a variety of audiences, from senior leaders to front-line staff. 

• Organize presentations, status reports, and executive briefings that summarize complex projects into easily digestible insights and action items.  

• Integrate complex and diverse inputs from project teams and resolve conflicts to meet program goals.  

Who You Are

• Bachelor’s degree required. Master’s degree or MBA strongly preferred. 

• 7+ years of Program Management experience. 

• Business or professional services operations experience in a plus 

• Six Sigma, PMI or Lean experience preferred but not required. 

• Hybrid schedule (3 days per week office based) 

• Travel to firm offices as needed 

• Excellent communication and interpersonal skills and ability to interact effectively with senior partners, firm leadership, and firm clients. 

• Proven ability to lead strategic programs and complex projects on time and within budget, including; defining scope, assigning resources, developing project plan & timeline, compiling documentation, writing status reports, communicating to project stakeholders, handling change management, and assessing risk and escalating issues appropriately. 

• Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the firm. 

• Knowledge of and ability to use organizational strategies, practices, and tools for administering projects. 

• Ability to process complex information with high levels of accuracy. 

• Ability to build, develop and grow business relationships in support of large-scale initiatives and programs.  

• Solid judgment about priorities and t